Kay Jewelers

My finger is 5 1/2. The ring they made me was size 8. Went to get it resized, it wasn't there. The attendant acted like they lost it. And they blamed it on the bad weather. Either way they should have informed me. They have terrible communication and the worst customer service ever. Stay away from this disastrous place.

Edit: Kays has made it right and has allowed me to exchange the watch for another watch of an equal value. Going on about 6 MONTHS and they still have my watch! They keep giving me the run around and have even told me that THEY GAVE IT AWAY TO SOMEONE ELSE. Now suddenly the part to fix it is back-ordered. Okay so what were you doing for the LAST 6 MONTHS? Thanks for losing my $1,200 watch.

Kay Jewler's at the Lehigh Valley mall should close it's doors. Firstly I bought a wedding and engagement set for my Fiance, keep in mind I decided to go to the retail store because it is, well retail and my Fiance is worth more to me than an outlet. I was told what a great deal I was getting for the bands. They looked great at the store, the stones looked great. We took the engagement with us and had a guard put on, we had the wedding band sent off to get sized. I returned to the store to request insurance paper work and while I was there I had the ring cleaned up. The engagement ring was digging into my Faince's finger and I asked if there was anything they could do, they said nothing could be done but to resize the ring. I returned a week later to get the resized band and the insurance paperwork was not ready, so I had to wait for it to be written up. Ok so off I go with the ring in hand. "oh by the way" the woman that looks like a hooker really needs to clean her clothing act up, she will know who she is with that skimpy dress, it's the lehigh valley mall, not 42'nd street. Well I took my Fiance` and the ring set to the Kay in the Sands to send it off to get re sized, we then found out that the ring for one was 1/2 a size bigger than what we originally sent it out for and upon further inspection noticed that the ring set we bought was cloudy compared to what was in inventory at the outlet. I took photos to compare in the light and the retail ring even after being cleaned up looked like something you would pick up at wal-mart. I was going to return the set to the outlet but wanted to make sure that the person was going to get the credit for his exceptional server, he did not sway my decision to use the outlet over retail and in fact said that I should go back to retail to make sure I was 100% satisfied. I went to the retail store but my Fiance had her engagement ring on at work so I could not complete the return, the retail store gave me excuses as to why the ring was different and in the end I did not return the set to the retail store, they said to take them to the outlet. Zero "0" customer service. I am highly disappointed in this retail store, I have heard horror stories about Kay and the only reason I kept my business with them was the outlet store. If I find out that they gave the salesman at the outlet a problem, there will be one less Kay customer beginning with me and I will ensure that social media knows this farther than this review. Not even a single phone call from the retail store to inquire as to my dis pleasure, even though they did call the outlet before I even went back.

I had the worst experience ever. My boyfriend and I went in we were window shopping this saleswomen came up to us and offered her services well the point here is that we didn't see anything we wanted and left the store she wasn't very happy. As we were walking to leave we were approached by 4 officers we were wrongly accused of stealing. I have never felt so humiliated. I rate this store as one of the poorest on customer service. I suggest ZALES they took care of me with respect. Definitely going there to buy my jewelry.

I am still waiting for my ring to come back sized after a month. . . It doesn't even feel like it's MY ring anymore.. it's like I just GAVE then 1200 dollars. It is so sad when they tell you that your gonna receive your property on a certain date and it's long after that, that it even gets mailed out to get sized..