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Kay Jewelers

Kay Jewelers

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2.2 Google Review
1057 Broad St #Suite 46, Sumter, South Carolina, 29150, United States
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May 7, 2018
Unfortunately, this store failed to train one of the floor supervisors (shoulder length blonde hair) in how to provide great customer service or in how to conduct basic jewelry store operations. Dealt with individual for nearly 2 months in getting a replacement for a broken item and either the wrong item comes in and/or you get excuses on why the order was somehow "cancelled" by someone. Individual says they will call you when item arrives, but we always wind up calling. Supervisor claims she calls, but we never received any missed calls and she is very rude on the phone and in person. If you want quality customer service and things done correctly the first time, suggest you go to another store. Its definitely worth the drive to Florence or Columbia!

Mar 9, 2018
When Chris is there during the holidays he is awesome,my only gripe I have is they are not consistent with who or how to pick items that you send off , up. I was told all that was needed was the yellow slip but it keeps changing from just the yellow slip to, now the person picking up the item has to be on the yellow strip and an have an ID or they have to bring in my ID and the yellow slip...there is no continuity.

Aug 17, 2017
Sharing my bad experience with Sumter mall Kay jewelers. I don't have any experience about jewelry with this store but had a bad experience about my watch. I replaced a battery there and later found out the seal was missing. Appears that the person who replaced the battery never replaced the seal and due to that my one of the expensive watches is not warning anymore. I complained about this to the manager and surprisingly they are not willing to take the responsibility. I repent replacing the battery there as looks like I am going to have to throw the watch away.

Feb 26, 2018
They don’t do ring appraisals.

Apr 11, 2018

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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