Kay Jewelers

HORRIBLE Customer Service. I went in to ask a question of why there was a $100 charge made for a "repair" and was told that only the employee who made the sale could answer that and when he would be back working. What kind of policy is this? I returned the day the employee who made the sale was supposed to be working and he was not there. Guess what, same story was fed to me. In total, I ended up going to this store on 3 occasions (they never answer the phone) and guess what? I still do not know why I was charged $100 for a repair, even when I bought the "lifetime" insurance. Save yourself the headache and waste of time, stay away from this store.

My wife brought her wedding ring here to get cleaned, inspected, and re dipped. When we returned to pick her ring up it was the wrong ring she knew as soon as she saw the ring it wasn't hers and it wouldn't even fit. The guy still put it under the scope and "checked" it then he called over a lady who asked my wife why she felt the ring wasn't hers. She got the number off the side of the ring and asked us to wait a moment as she went and made a phone call. about 15mins later a man comes over to us and says to my wife "I'm the manager and I don't know why they would resize your ring" My wife had to point out to him using the picture of her ring that they had on file that hers has 6 stones on each side of the diamond the ring he tried to give her only had 4 stones on each side. He said that he would look into it and call her the next day. The next day she waited for a call but never received one so she called in the afternoon and asked for the manager he told her that her ring got sent to another store and they sent it to "home office" and there was no way to get her ring back but he went ahead and found the same ring online and ordered it for her! Long story short we got a case with customer care and he ended up finding and getting HER wedding ring back even though he told her (she asked) that there was "No way possible" to get her wedding ring back!! Customer care ended up letting us both get our wedding rings engraved so we got them sent out together and they messed up my wife's engraving on her ring they called me (not her) to ask if it was ok or if they needed to send it back out to fix!! of course she wanted it fixed (instead of M they put V) We will NEVER bring our rings to this Kays EVER again!! There was NEVER any sort of apology from them and the communication was horrible every time she would call it would ring and ring and as soon as she would call with her number blocked they would answer right away she asked them why and the manager said "well we don't have caller ID so I don't know" TERRIBLE!!! I hope no one else has this horrible experience!!!! Wish I could give 0 stars!!!!

we purchased an engagement ring and not even a full 24 hours later, my finger was GREEN! the ring had started to tarnish and gave me a rash. it was a sterling silver ring and there is no way i am allergic because i have 4 other rings from Pandora and James Avery that are sterling silver, i wear every single day, rarely take them off and have had for 4+ years and i’ve never had a reaction like this. i wish i would have read the reviews BEFORE my purchase. going in to get a full refund and i hope there will be no issues since i have everything they required.

Horrible experience with this store! The manager is rude and he needs to take classes on how to communicate with customers! Will NEVER return to this store!!

Do not let them repair your jewelry. We dropped off a ring for a resizing last year and we haven't got it back. They keep postponing the promised date and today, the next promised date got pushed back to end of February with NO reason. No apology, No explanation on why it's taking so long. Rude staff, NO communication, horrible service.