Get to the top of the directory by claiming your business!
Fossil Store

Fossil Store

Claim Business
3.3 Google Review
50 Rideau St, Ottawa, Ontario, K1N 9J7, Canada
(613) 567-6666 www.fossil.com
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.3


Jan 19, 2018
Abysmal manager, which is really too bad. Love and collect their watches and wallets, and found the regular staff outstanding. But the manager at this store is abysmal, and I have had issues more than once. A watch under warranty stopped working and staff reassured me that it was under warranty and would be fixed for only shipping charges. I was worried I didn’t have the receipt (it was a gift), but was again reassured. I signed a form and they shipped it. Weeks passed, no word, so when I was at Rideau I spontaneously stopped at the store and asked if they could track it. Manager said they had no responsibility for that - and without the card they gave me at the time they couldn’t. I didn’t have the card on me at the time, but was blown away that in today’s era they couldn’t track it with the email and phone number I had provided. But - okay, the card was at home so I would look for it. However, I was surprised by the enthusiasm and zest of the manager to underline how she couldn’t help....yikes. Fast forward to weeks later my watch comes in the mail, complete with a $70 bill. I called the store. Same manager eagerly passes off responsibility to the service centre, tells me I should have been asked to provide proof of purchase (I wasn’t asked to, and indeed at the time reiterated I didn’t have it), and that it still wasn’t her problem and I should deal with the service centre. She was unprofessional, eager to be obstructionist, and I honestly felt bad that the service centre and a customer was being held responsible for a store’s error. I did deal with the Service Centre. They reimbursed me. I will likely buy Fossil again because I love their product. But I will never again give business to the store at Rideau, and I can imagine that those polite and professional staff members suffer under such a poor manager - if she treats a confused, concerned and polite customer poorly, one can imagine it’s worse for staff. Strongly recommend buying from another store or the Tangier Outlet. Despite my “happy ending”, it wasn’t worth the angst at Rideau.

Feb 9, 2018
They promote an embossing service, but don't actually have a machine to emboss. I asked why and they got defensive saying that all stores must have the same advertising regardless of whether they can offer the service or not. Whoever is working today 115pm feb 9 2018 was not very friendly or helpful. I understand that it sucks to be in a store that has bad policies but as a retail manager myself I expect more. I tell my staff that my number 1 priority is to be nice and pamper our customers. Being nice and caring always increases sales and repeat customers. She could have given me the EXACT responce in a friendly manner and I wouldn't be mentioning her.

Oct 27, 2017
Fantastic service. Bought a new Fossil smartwatch and a few weeks later it had some issues. Called the store that day and came in the next to a brand new replacement. Staff really makes you feel like your part of the Fossil experience and treats you like a human being rather then a walking wallet. Will keep recommending!

Apr 18, 2018
No different to any Fossil store, but very friendly and helpful staff!

Apr 5, 2018
Great service on a watch problem Got it solved. Pleasant experience.

INDUSTRY BLOGS

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore. Ready...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

#whiskey #smithville

The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

Single Malt vs. Blended Whiskey: A Comprehensive Guide

#whiskey #smithville

Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Latest Industry News

Opening Hours

Mon:9:30 am - 9 pm
Tue:9:30 am - 9 pm
Wed:9:30 am - 9 pm
Thu:9:30 am - 9 pm Today
Fri:9:30 am - 9 pm
Sat:9:30 am - 6 pm

Jewellery Near Me

Swarovski

Swarovski

50 Rideau St, Ottawa
Tiffany & Co.

Tiffany & Co.

50 Rideau St, Ottawa
Peoples Jewellers

Peoples Jewellers

50 Rideau St, Ottawa
Birks

Birks

50 Rideau St #333, Ottawa
Magpie Jewellery

Magpie Jewellery

50 Rideau St, Ottawa