In short summary: the owner screamed at me and said, "there's the door get out," and humiliated me in front of my fiancé because he refused to give me a refund after he sold me a defective ring. If you want to know the whole story keep reading.
I bought my fiancé's ring from this place in June of 2015. I bought the ring one month prior to asking my fiancé to marry me. I bought from here because I wanted to buy from a local shop and support my local community. I found the ring I wanted and told the sales person (who was also the owner) that I would need it resized. I asked if resizing the ring would cause any problems and he assured me it would not.
Once the ring was ready for me to pic up it came with a little bag and a ring box. When I took the ring home I naturally put the ring inside its' appropriate ring box and I stored it inside my drawer at home. After a week of having the ring I decided to take a look at the ring. I took it out of my drawer for the first time since I bought the ring to look at it. I noticed that one of the side-stone diamonds was missing. I happily took it to the jewelry store to get it fixed for free. After getting it fixed I took it home and place it inside its' appropriate ring box and I again put it in my drawer as before. A few days later (about 4 days) I took it out to inspect it one last time before the big day. I again noticed another side-stone diamond missing. I again took it to get fixed for the second time for free. After I received it, I took it home and inspected the ring before storing it away. (Side note: I never dropped, moved, or mishandled the ring in anyway). I brushed off both instances because I was assured by the store employee that it shouldn't happen again.
I proposed to my fiancé. She loved the ring I gave it to her and we were both happy. After a week of her wearing the ring another side-stone diamond fell out. By this time I became distraught. I took the ring back to the jewelry store to get it fixed for the THIRD time. This time I asked the owner if I would receive a refund if this were to happen again. He responded by saying, "if it happens again we will talk about it if the time comes." He deflected my question. I thought he seemed like a reasonable guy and would understand that if a diamond falls out three or more times it is defective and should be refunded.
After the ring was fixed for the THIRD time my fiancé and I noticed that the side-stone was replaced by a much more internally flawed diamond. The diamond had a gray-dark hue to it.
About three weeks after getting it fixed for the THIRD time another side-stone diamond fell out. By this point I was no longer able or willing to drive back and forth to their store to continually get a defective ring fixed. I wanted my refund. I entered the store and told the owner. He refused to give me a refund and told me he would be willing to fix it again for free instead. I told him I don't want to get it fixed but that I wanted a refund. The owner refused and became increasingly impatient. After I politely asked for a refund for the third time he became extremely angry and began to yell that he would not give me a refund but that he would attempt to fix it again and if I didn't like that then I could show myself to the door. I was shocked because my fiancé was with me and I couldn't believe a store owner would act in such a way.
I told him that I was sold a defective ring and I demanded a refund. He began to scream more and more. I unfortunately never got a refund but instead I got yelled at and embarrassed. I was sold a defective ring and the owner not only refused to help me but he yelled and humiliated me. I told him that I am a full time college student and I spent my savings on buying that ring. I couldn't afford to keep driving back and forth from where I live to his store. He responded by saying I "have a small world" for thinking that. I will never go there again or tell anyone else to go there. There owner I am referring to is the man in the picture standing on the right side with a gray suit on.
Devin Gregory
Erica Meredith
Jovanni Hernandez
