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Pascoes The Jewellers

Pascoes The Jewellers

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1.0 1 review
4 Ronwood Ave, Auckland, Auckland, 2104, New Zealand
09-262 1779 www.pascoes.co.nz
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Mar 23, 2022

Very annoyed and bad service

I got my stud earrings from Pascoes 6 months ago, and the butterfly push broke while I was wearing it. I came to their shop in New Market asking for a warranty and they told me it broke because I slept with my stud earrings on. What did I do during my sleep to break the butterfly push? They should state in their description that "you can not wear our product while you are sleeping". Furthermore, they said that I should have purchased my earrings in person rather than online (therefore, what is the point of selling your things online, Pascoes?). I wasted my time solving the problem with their staff, and the only way they could offer me was trying to sell me a new "made in New Zealand" butterfly that cost 22$. I learned my lesson; there is no warranty on Pascoes products (mainly jewellery). I love some of your jewellery styles, but not the low qualities of your customer service. I would never buy any things from Pascoes from now on. Thank you for the lesson today.

Google Reviews

Refresh Reviews 3.6


Aug 18, 2021
Quick service, got what I needed. Had to buy another link for my new watch to fit, the link arrived within 2 days, super fast service.

Aug 12, 2021
Always like browsing and, of course, buying that something special .. Although they have a good compliment of staff, it is a busy store so be prepared to wait for a bit or pick a quieter time.

Mar 16, 2021
Tony was really helpful, he suggested us the brands in our budget. Thanks for the great service. :)

Dec 17, 2021
Very helpful friendly staff

Jan 23, 2021
The customer service is very bad.Today I have come to the store with a friend and the salesperson was very arrogant.I told him the name of the brand I was looking for and he was like we don’t keep such bad brands in this store.I showed him that your online store shows that brand watches.So I asked him that I was looking to buy a male watch.But still he was not so interested to show us the watches and simply pointed at the watches.After that , I saw him talking with other customer that looked similar to his ethnicity and he was behaving very politely and speaking gently with them. I guess New Zealand is a multicultural country and the people especially working as salesperson need to understand that you will see people of different ethnicities at your store.So please learn to behave equally with everyone.

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm
Fri:9 am - 8 pm Today
Sat:9 am - 8 pm

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