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Gordon's

Gordon's

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2.8 Google Review
7925 FM 1960 Rd W, Houston, Texas, 77070, United States
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Mar 25, 2018
My daughters birthday was in just 2 &1/2 weeks away, and I was still trying to find the item that I needed but an affordable way. Met a lady named Lou Ann Baker. She was amazing, she showed me the debit cards that you can buy in store so you can order something online right there in the store for faster ordering time!, she found me what I needed it in a price range that I could afford!, my daughter gift came just in time, 2 days before her birthday! My daughter loved her gift. I want to say thank you for having her there, she made me feel really comfortable and I will be back because of her.

Apr 7, 2018
Bought my wife for her 60th birthday a Movado Mother Pearl round face with diamond around yesterday at the Willowbrook Mall Gordon's. We have bought many watches and bracelets and rings from this location. We really like the sales staff, going back to Nancy (she is now at The Woodlands Zales location) and Ana, whom we have known for many years. They both know our kids when they were growing up.Always had a Gordon account but haven't used it in a while since we pay outright or by my own credit card. Open a new account yesterday with no interest for 6 months. Yesterday we were looking at a Movado watch. I am a big fan of Movado watches. Bought my son a Movado watch last summer for his graduation gift. This time, we bought a Movado watch for my wife's birthday gift. After paying for it, we found out that the battery is DEAD. So disappointed! Now we have to send the watch out to replace the battery. By the time we get it back, it will be past my wife's birthday. Her birthday is April 10. Disappointed. Very disappointed. Krystal was very professional and very nice. She too cannot believe the battery is DEAD.

Feb 13, 2018
If I could give this place 0 stars I would , they’re just worry about selling .. I been standing here for like 20 minutes already waiting for this lady to take my payment; however she keeps ignoring me ... walking away this is not the first time that happens . If you here to make a payment be prepared to wait for a good while. Smh. They’re just worry about “new customers” however existing customers are neglected

Feb 25, 2018
The service is bad. They seem to slow and unconcern. One service lady watched me walk in and about 5 minutes later she asked , oh have you been helped.

Nov 26, 2017
Aweful! Unbelievable, unprofessional, poor customer service and uneducated people working in this store!!!!!!! Applying for finance and do not know how it works is unacceptable! Lying that they call us back and never do! Manager who is on the clock to hurry up to go home when the customers are in the store trying to solve the issues!!!!! Never never never shop there! Worst experience I ever had and never will be back there and do not recommend it . We finally canceled the order we were waiting and store manager Melaine Holmes did not even ask the reason why Nobody wants to lose the customer , obviously they do

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