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Paul W Wilson Plumbing Inc

Paul W Wilson Plumbing Inc

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3.1 Google Review
1417 S Bumby Ave, Orlando, Florida, 32806, United States
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Jun 13, 2018
This company is always responsive to my phones call and shows up during the scheduled arrival windows. However, I recently had them replace a solar water heater that was leaking for approximately $1800. After their install the solar portion of my system stopped working. I contacted the company and asked them to come take a look as this was well within their 30 day labor warranty window. I was told by an employee that they did not have solar techs and I should contact a company that did. (They specifically referenced a sticker that was moved from the old tank to the new one and was for the plumber that originally installed the system.) So, I contacted another company with solar techs and had them come out. Per their investigation, when my solar water heater was replaced, the tank temperature sensor for the solar system was not switched to the new tank. The new company charged my $160 ($95 for the service and $65 for the part). I contacted Paul Wilson Plumbing and explained what had caused the issue, asking if they would reimburse the cost since the problem resulted from their error. The representative said they would speak with the owner. A few weeks later, I was emailed and told that I should have called them before seeking a third party. So my contention is this: (1) I should have been told that they did not have solar techs at the time I requested to have my solar water heater replaced. (2) The reason for their refusal to reimburse the cost directly contradicts what occurred when I first reported the problem to them.

Jan 21, 2016
Family has used since 1957, until now I would have said best in town. They HAD great people working there and very fair. That has all changed now.

Dec 4, 2017
Driving 90+ on I-4 going to kill someone.

Sep 29, 2015
This is one of the places that doesn't follow thru and refuses to make things right when they make a mistake. Their "final" word was find another plumber. That's excellent service and what keeps you in business. Way to go Hunter! You're killing your dad's excellent name.

Jul 28, 2016
When I called them I advised them I had already been "walked through"the error codes by the manufacturer (NORITZ) and they identified the problem and shipped me warranty parts which I had in hand. I was assured by the girl in the office they could install them and scheduled a service call.Upon arrival the tech said the Co. did not have ability to work on Noritz and Techs did not attend service schools. Billed me $75 and left.Call to Wilson fell on deaf ears!! BEWARE you may be scheduled for a service call for them to show up ,tell you they don t work on your problem,collect a payment and leave.

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Opening Hours

Mon:7:30 am - 5 pm
Tue:7:30 am - 5 pm Today
Wed:7:30 am - 5 pm
Thu:7:30 am - 5 pm
Fri:7:30 am - 5 pm

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