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Mercury Plumbing

Mercury Plumbing

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3.2 Google Review
2617 S Ferncreek Ave, Orlando, Florida, 32806, United States
(407) 898-6960 www.mercuryplumbing.com
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Google Reviews

Refresh Reviews 3.2


Jan 30, 2018
I was a little apprehensive to use this company based on the reviews I read but they got back to me so quickly and I was desperate for help. I have to say that I was pleasantly surprised. The owner called me personally first thing in the morning and already had a plumber heading my way. The plumber got to my house quickly and was kind and knowledgeable. He was even careful not to let my pets out when he went to his van. He tirelessly worked for 8 hours without a break or food. He said his next job was already waiting on him as he gathered up his tools. These guys work really hard. There must have been a very big positive change with this company.

Apr 6, 2018
Exceptional service! I have had them out to my home a few times; all for various reasons, and the guys always go above and beyond! Definitely will recommend to others! Thanks Mercury Plumbing!!

Apr 13, 2018
I recently had a toilet valve leak and contacted Mercury to repair it. They replaced the valve and the stopper at a extremely reasonable price in comparison to competitors. I highly recommend Mercury Plumbing and will definitely use them again should I have any other plumbing issues!!

Apr 16, 2018
I recently used Mercury Plumbing for a kitchen sink pipe repair and shower head install. Scheduling was very prompt, pricing very competitive and the work was professionally completed. I will certainly contact them again for my next plumbing repair!

Jan 17, 2018
Called @ 5:30 ish one evening and immediately heard back from a 24 hour emergency tech. He was super kind and informative and possessed understanding of my problem and customer service skills essential for taking a phone call. He asked to speak to my landlord and I connected them. Because my landlord wanted to save some $, she said I'd have to call in the morning to schedule an appt. No problem, Right? lol 7:45 next morning I called and left a vm - they open @ 8. 8:45 I called again because I had not heard back. I was informed that before I could be put on the schedule, I'd have to have my landlord call back again. She was not available and had already told me to schedule it and told their tech how she was going to pay. Paul explained that was their policy so I asked to speak to the owner. He took my number and said he'd send the message. 12:45 ish I called back because half the day was spent and I still had not heard back from the owner. Even though I had already found a certified plumber who could come out at the time I needed and was incredibly polite and professional, I still wanted to give Mercury the benefit of the doubt because they were recommended by a friend who used to work there years ago. I introduced myself to the lady that answered and she immediately knew who I was. She diverted from my request of letting me talk to the owner and explained that the owner was out of town so I might not hear back at all. I told her it makes no difference to me where the owner is; I needed a phone call. She said, "Well how about you find another plumber". Obviously a poor online review is better than a conversation with the person in charge. Unbelievable.

INDUSTRY BLOGS

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