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Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup

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4.4 Google Review
1234 S John Young Pkwy, Kissimmee, Florida, 34741, United States
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Apr 23, 2018
Highly qualified, skilled, and expedient service. The two specialists were courteous, thorough, and generous with their time as they explained the maintenance and preventive care required which was specific to the unique needs of my home. More importantly, they spoke to me using language that I, as a layperson, needed to clearly understand. The level of service is exceptional and hard to find. Thank you very much.

Mar 2, 2018
Richard Johnson was my tech and definitely very knowledgeable. Other issues were brought to his attention and he wouldn't leave until everything was resolved. He is a great asset to the company and is very personable. Thank you Roto Rooter I'm a very satisfied customer!

Apr 14, 2018
Great service, called at 3:15pm and still got same day service. Matthew Rodriguez was knowledgeable and friendly, he is a wonderful ambassador for Roto-rooter. Thank you for the great service and 6 month warranty on the work that was completed.

Feb 25, 2018
I contacted the company to obtain a free estimate for a leak: they informed me that they would send someone from the hours of 6-10, then they called back and said they could not come out after all! The rep on the phone proceeded to reschedule me the next day, I said fine I then received the call the person on the road was delayed and my time would be delayed once Again. VERY POOR scheduling. I would not contact them again after disappointing me 2x in a row

Mar 9, 2018
I would have rated them a 2 star but, they sent Tom Burke to complete the job and share a great customer experience that should have happened the day prior. Please read - Victor was great when he arrived two days prior and before he left he set up a camera person for the next morning to be sure that everything (root) was gone before placing my toilet back in place. Next morning noone came nor did I receive a call from the company to let me know that noone was coming. I called and was then told the driver was sick that was scheduled to be at my house around 8:15 - 8:30am. I would have to wait until later, no worries, he would be at my house around 5:30pm.. That didn't happen.. In fact the guy Luis finally called me around 6:30pm to let me know he was not wanting to come to my house. His day had been long enough and it was an hour or more with traffic. Forget it, I sleep early to get up at 4:00am in the mornings. So they sent Tom - Back to the top.... 5 stars - I will say the Supervisor also did a great job of taking care of the situation and sent the right person to make the company look like a professional outfit.

INDUSTRY BLOGS

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