BC Crotty Septic Services

This company doesn't perform all the work you pay for. I had my tank allegedly drained 11/13/17 and the ground till this day jan 17/18 is still getting wet. The driver claims it was my drain field without checking it. And now my tank is filled again.when I called she said it was my drain field and when I tried to explain that it was never checked she said well it's been two months and was basically blowing me off. How could it be my drain field when it was never checked? When I told her this she said he doesn't have to check it. I said well then how would you know? She said cause water would rush back in. I said well if he never looked for it then how can you tell if it was rushing back in? So basically she was just blowing me off when all I was requesting was for someone different to come back and really check it. In my opinion For my tank to refill so fast could only mean 2 things. 1) my pipe to the drain field is clogged or filter. Or 2) He never fully pumped out my tank or tanks if the tank has two holding chambers. Well I feel like I didn't get what I payed for and now I'm screwed having to call another company to fully come pump it and really check it correctly and not half a s s it this time. Buyer beware! Will never use again or recomend. It seems the drain field exscuse is used when they dont know whats actually wrong or to lazy to perform the work.

Jackie in the office is excellent! Give her some time and you will know all the "do & don't"s of your septic tank. They were able to get to my house the same day as my call, which was great since we are having remodel work done and the contractor accidentally pulled up the septic line - which is when we found the tank was full! Their tech, Mitch, was great. He was very personable and professional. He indeed has a crappy job, but he was upbeat about it and had our septic cleaned and running fine within the hour. He gave me pointers and suggestions also. I will use this company again 4 years from now when I need to have my septic cleaned again. You can't go wrong by calling this company to help you out of a bad situation.

I would not recommend this company. Both its work quality and customer service levels are subpar in my experience. I paid Crotty Septic $350 ($275 to pump and an additional $75 to clean the filter) to pump my septic tank about 2 months ago (2/17). In less than two full months (4/17) the septic tank began backing up into the shower. In the 15 years my family has lived in this home we have never had the septic back up so quickly after the septic was pumped. I called Crotty Septic to explain that something was wrong and their suggestion was that I may need a new drain field (funny that wasn't apparent to their skilled technicians 2 months ago) and that for $150 they would send someone out to look at the septic tank that they looked at 2 months ago. Our other alternative was to have the tank pumped for an additional $350.00. I did not feel that either option presented was fair to me as a customer, so I called a different septic company to look at my tank. When the technician from the other company came opened the septic tank he immediately noticed that the filter, which I paid $75 to have cleaned, was completely full. It was clear that the filter was not thoroughly cleaned (there was no way that we accumulated that much debris on the filter within 2 months. As soon as the filter was cleaned the water immediately began to flow out of the septic tank (indicating that there was no issue with the drain field). I called Crotty Septic to explain to them that it seemed that the filter was not cleaned properly when they came 2 month ago, and they tried to blame everything on me and my family. When I explained that my family's usage of the septic had not changed dramatically in the past two months Jackie (if remember her name correctly), the office manger, asked me if I follow each of my family members into the bathroom. She claimed that since I don't go in to the bathroom with my family members I couldn't possibly know what they are throwing down the toilet and that it was our activity that caused the filter to be blocked with a year's plus with of debris within 2 months. When I asked her if she went on every job with her technicians to know exactly what they do on each job she replied "of, course not." I replied, "Just like you do not follow your technicians everywhere, I do not follow my family into the bathroom." How would she know whether her technicians thoroughly cleaned the filter or not if she was not there (remember, these are her ridiculous standards, not mine)? I explained that I felt she was being insulting by asking me such a ridiculous question and she gave the classic "I"m sorry you feel that way" non-apology. In any event, I will never use Crotty Septic again. The office manager bragged about her company being in business for 40 years. Funny that you did not learn in 40 years that if a customer calls to complain about the quality of your work you do not insult the customer. Particularly if that customer told you she was so upset with the quality of work she would be writing a review (the office manger was quite upset that I would dare to right a review. So upset she found it best to insult me rather than coach her technicians). If the company would have sincerely listened to my concerns and promised they would talk to the technicians who did the poor job, they could have rectified the situation and I would likely not have posted this review. Amazing that in 40 years of business, and presumably more years on the planet, your office manager and your company have not learned you catch more flies with honey than with vinegar.

This is a great company! They came out right away to pump the septic thank on my home,they were the only ones that actually showed up, i had spent 2 days trying to get someone to empty the thank in the Polk County area and all all them gave me excuse but this guys showed up and took care of everything in a professional way!They have my business from now on,thanks!

Phenomenal company, very polite from the initial phone call throughout the entire process. The gentlemen came on time, were knowledgeable extremely kind and kept me updated with what they were doing. Answered all my questions and made sure everything looked proper before they left. I highly recommend this company!!