DPM Plumbing LLC - Plumbing - Richardson, TX - VerView
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DPM Plumbing LLC

DPM Plumbing LLC

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4.3 Google Review
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1201 Executive Dr E, Richardson, Texas, 75081, United States
(214) 227-1313 www.dpmplumbing.com
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Google Reviews

Refresh Reviews 4.3
Oct 3, 2018
Zach and Bucky are great guys! Came on time, were good-humored and professional. Did a great job installing my new water heater, and gave me clear instructions on how to operate it as well as maintain it so it will last many years to come. They even swept my staircase of any mess made from the installation. Highly recommend!
Feb 2, 2018
What an awful company. They came out to fix a hot water heater issue and all they wanted to do was sell me stuff. Not to mention that their turn over rate was so high that I couldn't even get the same plumber back out after the problem reoccurred. They kept sending out people who obviously weren't master plumbers and don't know how to do any troubleshooting. They always have to call someone else and push buying new parts without ever trying to fix the issue. Use any other company but this one.
Feb 13, 2018
This company is a joke. They were the vendor our home warranty company sent. It was a simple recirculating pump replacement. First appt they had was three days after the claim which was not unreasonable. They said they would call with a 30 minute notice like most reputable businesses. Never got a call, they showed up, still didn’t bother calling, then left. That was a Friday. They said they could get me back on the schedule for the following Tuesday. They arrive(didn’t ever call with a 30 minute notice) took photos and said they needed to get it approved with home warranty which I know is the process. Was fine with that too. 3 days later I finally called them back to see when I was going to be back on the schedule and they put us back on the schedule for the following Friday. They said they had to get the recirc pump from the parts warehouse. Since they weren’t able to call with a 30 minute notice my wife waited all Friday afternoon since their window was from 12-4 and called at 3 to make sure they were still coming and was told they were behind but on their way. At 3:45 they called and said they couldn’t make it and would try and reschedule us for next week. We were put in the schedule for the next Tuesday from 12-4. After multiple calls the plumber called at 540pm and said he was on his way and would be an hour before they got there. At 630pm they finally show up. im sure they are great if you have no regard for your time. It’s taken 2.5 weeks for a simple repair.
Feb 7, 2018
I have NEVER written a review- good or bad but I’m so irritated w this company that I HAVE to warn people. How do I give them NO STARS?! Worst plumbing service EVER! From the woman who schedules apts to the plumbers. They came out, put in a faulty part - made the problem worse - and then ironically couldn’t remember rescheduling a subsequent appointment.
Jun 23, 2017
[Problem Resolution] The representatives from DPM Plumbing, Troy & John, replaced a non-working water shut off valve. After giving my approval to cut an access hole into the drywall underneath the fouled valve (so they can attach a new section of water pipe), they connected a new working water shut off valve. Prior to leaving, they let me know about their work's 60-day warranty. Both representatives were courteous, thorough, and professional in handling the issue.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm

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