Would give them half a star if I could. Discourteous and unprofessional would be the words I would use to describe them.
After they missed two previous appointments, we had scheduled a third for another week later. I called the day before to confirm the appointment, and was told that I wasn't on the schedule. When I asked "why" I was told that they were "waiting to hear back from me." I had told them specifically during our previous conversation that a week out was farther than I would have liked to start repairs on an ongoing leak (especially after making me wait already), BUT to set the appointment anyway and if I found someone to come out sooner I would call them back immediately to let them know.
Not only did Fred not put in the appointment on his schedule, he wouldnt even take responsibility his mistake. Nor did he propose any type of remedy. Certainly, I must of sounded a bit frustrated over the phone, but i wasnt rude with him. Instead, he told me, "I don't want to work with you," and then hung up on me.
I may be crazy, but not exactly what I would call exemplary customer service.
Half a star, and that's being nice.
