Green Planet Plumbing

Job was supposed to take three days but it wound up taking two weeks. Although there were some minor setbacks, there were too many days when nobody was here working or someone was only here for a few hours. Including the delays the job was done according to Tyler. one month later see photos attached : I wrote to Tyler: this is what happened as a result of not filling in the dirt properly. Also you can clearly see that the seeding barely grew. I am hoping that you will fix this as it was created by your Company digging it all out. The entire area was flat and grassy before any work was done. You even commented to my husband that you were sorry about how the lawn was damaged from the equipment. Please let me know what you can do. Thanks (Tyler wrote back saying that it's a busy time of year for them and will be a few weeks before he can get back to me to address the situation.) Update : OK, it’s been five months now from the start back in Sept to now Feb. and a worker just shows up here without prior notice. We’ve been promised this for many weeks, but this drop in stuff is very unprofessional. I guess he knew we were past the point of being patient, so he was no longer acting civil or even making eye contact when spoken to. I once again explained exactly how the fence and grounds were promised to be when the job was bid by Tyler. He just mumbled something at me and proceeded to do it his way despite the efforts of myself and my very ill husband to provide simple details to him. I can’t express in words how frustrating this project has been. Like most people, we have lives to lead and expect highly paid and self promoted professionals to do as they promise and as we, the ones who write the check, need them to do the job they commit to in writing. With a very active dog that can’t use our backyard for three months because these guys can’t make a phone call or commitment to fill a dirt hole or sink a fence post properly is absurd. Do you really want your next plumbing emergency repair (or anything) promised to take a certain time, stretched out for five or more months? Or, when it goes badly do you want your desperate emails and calls to go ignored for week after week after week?

The contractor used Green Plumbing when we remodeled our house over 8 years ago. I had a break in what I thought was my sewer line and called Green Planet and 2 other companies for a quote. 1 came in over $10k, but wasn't exactly sure what the issue was, another said $3.5k and was pretty sure they new what the problem was. When Justin came out and assessed it, he knew exactly what the issue was and it was significantly less. 2 months now and no further issues. I'm glad I went with them and didn't rip up my yard only to find out that wasn't the issue!

Great service, great price, extremely friendly. We needed the plumbing under the sink rebuilt after installing new counters. The first company we called quoted such a laughably high fee that we called Green Planet. They showed up same day, provided complete service, at 1/5 the cost of the first quote. We have our go-to plumber in West Seattle now.

Had a tenant "somehow" unscrew the bathtub drain and call me "cause it wont go back in". Being in Alaska, I couldn't take care of it myself as I built the house. I called another plumber first, who was too busy and recommended these guys. That says something right there.... Marcus came out 5 hours after I called, let himself in the house with the hidden key, called me immediately and was a little confused why it would happen. He found the tenant had cross-threaded the drain into the boot, which could cause him to replace the entire drain. He wanted my permission to try to fix it (fix the threads), then if needed, replace the entire drain. Calls me back 15 min later and says he had success getting the original unit back together, and tried to only charge me there minimum service call. I voluntarily overpaid (pay for what you get people) and including tax was out the door still for just over $100. Crazy happy. Integrity, skilled and super easy to work with. If I could give 7 stars I would. Marcus could have turned this into a can of worms by just not trying as hard. And he would have made a lot more money doing it any other way than he did.

“Welcome to home ownership.” This is my least favorite phrase in the English language. My wife and I are first-time homeowners and are still getting used to various problems and issues popping up that seem to have never affected previous owners. For example, basement flooding caused by some poorly (and illegally) done plumbing combined with record snowfall and three straight days of rain. As soon as I discovered the flooding, I began calling plumbers. I had never used Green Planet before but had passed their offices and noted their focus on being environmentally friendly, but knew little more when I called them. Of all the companies I called, they were not only the only ones who could get to my house before late afternoon that day (which was apparently the busiest day for Seattle plumbers in quite some time), but also the most helpful. I spoke with Tyler, who instantly gave me some suggestions of how I could stop or even just slow the flooding (at this point I had no idea what was causing it). Although nothing I tried was effective, I appreciated that his first priority wasn’t locking in the job but rather helping me solve my problem. The team who came that day, Erroll and Marcus, arrived just after 12:30 and began investigating the problem. Every time they thought they had found the solution, they instead found a new contributing cause to the problem. Regardless, and despite a demanding schedule for the day, they continued to search for not just a temporary stop, but a permanent solution. By the time they had figured out what was causing the flooding and how it could be solved, it was mid-afternoon and things were not getting better. I don’t know how another plumber would have handled this unexpected complication, but I felt comforted when I overheard Marcus on the phone with Tyler, telling him, “We can’t leave him like this.” Sure enough, a one-hour call had become a three-hour call. Unfortunately, the problem could not be fixed that day, but Marcus very clearly explained the cause and the solution, and we were able to schedule service for the beginning of the following week. Even though more rain came, and therefore more plumbing jobs, Tyler and his team were able to complete the job by time they initially said it would be done. Although I had to be at work while they were at the house working, his team stayed in communication with me and were absolutely professional and friendly. They were understanding of my concerns and kept me at ease while they were here at work. When the work was done, they made sure that everything was cleaned up and that our yard was restored to its original condition. I hope we don’t have any plumbing issues in the future, but if we do, Green Planet will definitely be my first (and hopefully only) phone call, and I recommend that they be yours as well.