I want to start by saying that we have had a plethora of contractors do work for us over the past 25 years. In my 25 years, I can only count on one hand the amount of contractors that have provided me with good service. I understand that something always comes up and mistakes are made by all contractors and subs. What makes a good company is how they handle the situation through communication, solutions and follow through. I had a scheduling error when I made my appointment through Mr. Rooter. I immediately, contacted another company to come out and pick up the pieces. However, I received a call from Management at Mr. Rooter, they apologized and sent someone right out to address my plumbing issue. Trevor and Danny arrived and they were courteous, professional, knowledgeable and didn't try to sell me something I didn't need. They explained the job, the cost and if something deviated from the original bid they walked me through the process. I am in the hospitality business, it's what I do. With the level of service that I received from Trevor, I would be happy to have him work on my team. A job well done by owner Vinnie Sposari. Great job at empowering your team to make customer service your number one priority!
Thank you,
Joe & Cate Anderson
