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Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup

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4.8 Google Review
10655 Tukwila International Blvd, Tukwila, Washington, 98168, United States
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Apr 12, 2018
So I had a plumbing issue. I google plumber in my area. I choose Roto Rooter because the ad said 24 hour /7 days week .I called and someone was at house in a less than hour. The drain tech Gregg Price#4682 was knowledgeable, helpful, friendly and respectful. He really put me at ease during a stressful time. He made me feel comfortable. I highly recommend them. Greg did a great job.

Feb 7, 2018
Troy tech #801. Really helped turn a bad situation into a great experience. We had our sinks backing up really bad and leaking everywhere. I had tried doing the job myself but needed to call a professional. Troy was great, very professional, friendly and quick to deal with the job. Everything got fixed, checked and then cleaned up better than we he got here. I really hope that Troy get recognized. He was a pleasure to deal with

Jan 6, 2018
The job was a main sewer line unclogging and scope. We were given no ballpark or situational estimates over the phone. We had someone out 5 or 6 years ago to the same thing and it was a couple hundred dollars for the same thing, so we weren't too worried. We only have one bathroom and the toilet emptied slowly(plunger and snake did not fix), so we needed someone out soon to fix. The plumber arrives and gives me a quote for 600 to 1000 just from our description of the problem. Seems to me that could have been done over the phone. The plumber arrives on time, explained thing and went to work quickly. Left the door open every time he went out and came in, but that was a minor annoyance. All in all, an ok experience. Would be nice to have consistent, up front pricing. I would have called around more and waited until the next day if I would have known the prices up front. Problem fixed though $1000 later

Jan 19, 2018
Other than speed (the technician was at our house in 30 minutes), there was nothing positive about our service from Roto-Rooter. There was a block in the main line but he said it would be two weeks before they could do a scope, so I agreed to just do the clean which was almost $600. When he was done the toilet still wouldn’t flush so he said we needed to buy a new toilet. A few days later we had sewage in the bath tub again, so we called a different plumber, who scoped the line the next day and the following day he fixed a major break in the line where the pipe exited the house and laid 10 ft of new pipe. I understand they cannot guarantee work if they haven’t scoped, but how can one wait two weeks for a scope when you have standing sewage in your house?

Feb 6, 2018
On a Saturday evening, I accidentally broke the brass and welded copper pipes behind a shower faucet when trying to change the washers. This was an emergency situation because I had to keep the main water supply valve shut until this was fixed. On placing a call, Roto Rooter responded promptly and agreed to send over a technician within the next few hours as it was busy weekend. But because a technician called in sick, they called back to let us know that they will have to schedule us for Sunday morning. On Sunday, we promptly received a call half an hour before the technician arrived informing us that he is on his way. The job was tricky as the broken pipe was situated between our single-piece bathtub and wall tile assembly and an external wall with insulation. The technician Maria (#1636) made a good choice of deciding to make a hole in our side dry wall and replace the broken pipe. He also did a good job of covering back the hole such that we did not have to immediately call someone to cover the hole in the dry wall (pic attached). Even though we were contemplating ripping off the bathtub, he advised us against it citing the cost involved. We are happy with the neat job and proactive communication from Roto Rooter. We will definitely call them again in case we have an emergency in future.

INDUSTRY BLOGS

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