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Swiss Chalet Rotisserie & Grill

Swiss Chalet Rotisserie & Grill

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2.4 Google Review
340 The Boardwalk, Waterloo, Ontario, N2T 0A6, Canada
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Google Reviews

Refresh Reviews 2.4


Feb 9, 2018
This is literally the worst Swiss Chalet. The server started off being rude to us about using a coupon. First takes our drink order and then comes back 10 minutes later to tell us they are out of the drinks that we ordered. Finally takes our food order and then comes back almost 20 minutes later to tell us that they ran out of white meat for the night (it was 7:30pm on a Friday how does this happen??) We say we will just have dark meat then and she asks us what we ordered as if she had no idea. 20 minutes later the manager returns to say that the kitchen lost our order and it’s just being put in now so he will just comp the whole thing. That was the only positive point but then at the end of the meal the server brings us a bill for our appetizer which I used wasn’t included when he said “the whole thing”. To top it off the food didn’t even come out correctly and we could overhear our waitress complaining to her coworker that she wasn’t going to get a tip because the whole thing was comped. Regardless of who’s mistake any of this was she was rude through the entire process, had she been a decent human being she would have received the tip for the whole meal even if it was comped. All of this happened while there were maybe 5 other tables filled in the restaurant. We live near this location but next time we will drive to a location that understands the value of customer service and knows how to properly order supplies to keep their kitchen appropriately stocked.

Dec 21, 2017
Lots of food. Order came with more than enough fries. Everything was hot and cooked well and brought out promptly. Nice decorations for the time of year. A little chilly but you warm up once you start eating. Server was excellent. Asked for stuff and it was brought in a nice amount of time.

Apr 11, 2018
Been sitting in the restaurant for 35 mins and just received our drinks. Poor server is the only one working in our section with no help. This is the second time we have record bad service from this location. Wait times for food and drinks is unacceptable

May 9, 2018
Went to this swiss chalet last wed for the kids eat free deal When we got our bill the kids meals werent taken off. So the waitress took the reciept to Go take them off . The manger came back amd said since we both order the 3 course meal (which is still 20.00 each) we couldnt get the kids meals free. Really ok if thats how it works fine but no one told is that. we would have order anything else. Thats the whole reson we went there. And instead of giving us a discount or doing anything for us they did nothing. We wont be back to that location we will go to our normal one if i can get my husband to go back at all

Feb 28, 2018
Slow service. Dirty tables and restroom. Slippery floors. I'm very confused about the design concept of this store, or what the company was thinking. -The interior design, lighting, and fixtures of this store are so poorly conceived and executed. Who came up with this design - think a mix between an old hospital cafeteria and a feeding pen for livestock. Did the designers give up, or shop at a parts bin of builder grade materials???. Take your hot date to a newer Wendy's or Mcdonald's instead. These fastfood options are more classy, comfy, and clean.

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Opening Hours

Mon:11 am - 10 pm
Tue:11 am - 10 pm
Wed:11 am - 10 pm
Thu:11 am - 10 pm
Fri:11 am - 10 pm Today
Sat:11 am - 10 pm

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