Red Rock Grill

Absolutely delicious food! The free bread rolls are a big plus, especially when they're warm with soft butter. (Yum!) For a healthy option, I recommend the Southwestern Quinoa Salad (very generous portion). The Firecracker Rolls are a great appetizer, and the Navajo Taco is a wonderful entree. -1 star for inconsistent service; they often ran out of menu items and sometimes food would be served cold.

The problem stems from management down. The food was OK, but nothing special. Take your money elsewhere. My party of five stopped in here around 2pm for lunch after a morning hike on the Emerald Pool Trail. The restaurant was pretty empty so we opted to sit here rather than endure the overcrowded cafeteria below or go back into town. We asked the hostess if we could sit on the patio and she responded “I guess so.” Thereafter, we had problems with our drink orders and with our food orders. We waited approximately forty-five minutes for food, and when we questioned our waiter he responded, “I can’t control the kitchen, but you can speak to my manager.” When I tried to explain that all he needed to do was to keep us informed and that he should not have told us the food was coming out “any minute” if it was going to take another 15 minutes, the waiter responded “you can speak to my manager.” Although I had not requested to see the manager, I accepted the waiter’s invitation to speak with the manager. He returned in a minute to advise that the manager would be out “in a minute”. Fifteen minutes later, the manager still had not come out. Instead, the waiter came out with our bill. When I asked him what happened to the manager, he responded “I don’t know, I told him and he was supposed to come out.” At this point, I decided to find the manager for myself so the waiter led me to him. I found the manager in a seating area near the host stand. He was leaning back on a chair relaxing with another employee and some forms were on the table (waiter schedules?). As a former restaurant manager, I was stunned to see this. I figured he must have been busy dealing with other urgencies to ignore unhappy customers for 15 minutes, but instead he was sitting quite relaxed in the host area opting to ignore us. He admitted that the waiter had informed him that I wanted to speak to him but that “after reviewing the order tickets, I saw the time was half the time the waiter said it was.” So I asked him “Is it restaurant policy to make an assessment for yourself and if you feel a customer’s complaints were unsubstantiated to ignore them?” I also reminded him the ticket order was likely placed late, and informed him of the other problems with the service. He responded that he planned to speak to me after we finished eating although I am quite confident he told the waiter to send me the bill. He finally offered to “comp the entire bill.” I refused because I did not want anything for free, I just wanted someone to make a simple apology (but we could not get it). I agreed he should comp the half-melted margarita and the side of guacamole that was never delivered, but insisted on paying for the rest of the food we ate. As we exited, we could hear the manager laughing with some co-workers. In sum, we had a pretty bad experience and the problem stems from management down. The food was OK, but nothing special. Take your money elsewhere.

Me and my husband decided to come to this restaurant after hiking. When we arrived, there was no one on the host’s desk and since we’re tired and hungry, we decided to sit on a nearby table. Then one of the waitresses saw us and said “I’ll be with you in a moment” so we thought, were good since she noticed us. We also, grab some of the menus that are in front of us so that when the waitress arrives, we’ll be ready to order. Then I over heard the waitress told this old lady, who happens to be the host that we seated ourselves. She then came to our table saying “you should have waited to be seated”. We were shocked, she looked mad at us. My husband said “sorry, we didn’t see you” and we both stand up, ready to walk back to her desk, then she yelled “I have a lot of job to do here!” Then that’s it, me and my husband looked at each other, we were never mistreated in like this before, so we decided to just leave.. We may have our lapses but still, I don’t think we deserve to be treated like that. No matter how beautiful Zion Nature Park is, everything was ruined by this hostess’s attitude. 😕

We eat dinner three times here and loved it. McKenna was our server each night was wonderful. Besides the food being terrific McKenna did a great job. Nice menu and local beer and wine. Was a bit surprised by other reviews. We loved it and if your staying in the park a great stop.

Very nice dining experience inside the park. Make sure you have a reservation. Good food and great service