King Wah Chinese Restaurant

Been ordering from here for 20 years. Always had good experiences here . Friendly and prompt , until today . I placed a $60 order over the phone . I asked for clarity on my wife's order. She has food allergies . I went to pick up my order and they were very busy . They were behind on the pick up times . I was not upset and was glad to see they had a lot of business . As a former bar and restaurant owner , I like to see local business doing well . I brought my food home to discover that my dinner was not in the order . Then my wife saw that an ingredient that she has allergies to was in her second dish . I called and asked if they could deliver , as I'm 15 minutes away , and they said they could not and offered me a credit for the next time I come in. I chose to go back and get my dinner and return my wife's two dishes as she was worried that I did not get the importance of her allergies across to the establishment . The woman behind the counter gladly refunded me without me asking, for the dishes and I got my dinner that was forgotten originally . As the woman gave me my money back the cook came over and asked what was wrong with the second dish . I explained that because of the misunderstanding on the first dish , my wife was not comfortable with either dish in case there was something she could not eat in it . He then told me "well you should just cook at home! " ...... I asked him why he was being rude and he said he was not being rude . I let him know that I had been in the restaurant business and could not believe he was speaking like this and he said then I should understand . I then had a few choice words for him , letting him know how he was wrong for how he acted . I eat out 3 or 4 times a month and order out once a week . I have been a waiter , a bartender , a cook , manager and owner of bars and restaurants for 22 years . I am no longer in the business , but have a great appriciation for people who are . If I heard anyone I employed or managed say what he said , they would have been fired immediately . For blaten disrespect for the customer. I do not expect anything for free and did not ask to be refunded . They did that on their own . So he had no reason to talk to me the way he did . It is a shame that I will never return and will announce to everyone that this cook works there , or owns or whatever . And let people know how he does not make mistakes and if he does or the customer does , you better be ready to hear how you should not order from his establishment . Consumers beware !!!

I’m done with them. She forgot my gravy for my egg foo young, she refused to remake the egg foo young which I wanted fresh with the hot gravy as it should of been. She told me she’s not my maid!! After over 15 years, never again.

Told us chow mein comes only with vegetables no noodles (the menu and Google disagree) after we called to tell them that for the second time in a row they had given us lo mein. We double checked when placing our order that we were ordering the one with crispy noodles, the answer being affirmative. Customer service isn't important to them, which is fine, but it's important to me . Won't be back .

Small, hole in the wall spot still charging an extra 30 cents for using a card for less than $10. General Tso lunch special with an egg roll. Soggy egg roll (drain your vegetables before you roll), more breading than chicken and bland rice. This is a mistake I will only make once.

Great food - Wonton soup and spicy beef rolls.. Best around. Take out is your best choice. .. five star if they delivered