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Chuck E. Cheese's

Chuck E. Cheese's

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3.2 Google Review
Matteson, Illinois, 60443, United States
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Google Reviews

Refresh Reviews 3.2


Mar 4, 2018
This location was absolutely horrible today 3/4/2018. Went in for my son's birthday and they we not prepared for the day. Tickets were not being suspended from various games, the ticket counters were not working and they appeared to be short staffed. The salad bar was not properly iced and every single flavor of soda was empty. I understand they deal with kids all day but they should at least be able to run the restaurant like it suppose to be ran....driving from 30 to 45 minutes away to have fun and celebrate and the day gets ruined by the very place my son chose to go on his birthday!!!!

Apr 18, 2018
We waited a long time to be served customer service was awful! The staff acted like it was Walmart all these employees and no service! And no need to throw in the race card! I'm Hispanic the crew was black and catered to the African community quickly and mindful while my family was treated like we didn't matter never coming here again

May 14, 2018
Very nice establishment. Food has definitely improved. The bathrooms could be way cleaner though.

Dec 16, 2017
We celebrated my daughter's birthday and the staff was nice and our host attentive. The manager was also very helpful and made sure our time there was great. My tip for everyone is to come by this location early in the day... preferably morning and/or high noon... less crowds and the staff isn't too stressed out.

Apr 22, 2018
Went for the food in the afternoon and it was terrible nothing like the commercials. The pizza was very dry and the salad bar was not like it was advertised. This place was great when your a little kid but this place has really downgraded.

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Opening Hours

Mon:11 am - 9 pm
Tue:11 am - 9 pm Open Today
Wed:11 am - 9 pm
Thu:11 am - 9 pm
Fri:11 am - 10 pm
Sat:10 am - 10 pm

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