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Asian Palace Restaurant

Asian Palace Restaurant

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4.1 Google Review
141 28th St SE, Grand Rapids, Michigan, 49548, United States
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Google Reviews

Refresh Reviews 4.1


Apr 29, 2018
I stopped here for dinner with my family yesterday and had a horrible dining experience. Although there was no wait or line, we stood waiting for a table for over 10 minutes. Employees were around and saw us standing there but ignored us for so long that we considered walking out. An employee finally came over and pointed us to a table. We ordered and my food came out first. My parent's and nephew's dishes did not come out until I was done eating. When they brought the food they just plopped it on the table and kept moving, they also never brought out an appetizer order that we had placed. We did not have utensils or plates for our meal. My dad had to get up and ask for simple things about three times because no one ever came to check up on our table. The phở xào was spicy which is odd, it's not traditionally a spicy dish and the menu did not have any indication of it, so my nephew who is 4 was unable to eat after the long wait time. When we went to pay we noticed the appetizer that was never brought out was included on our bill, my dad explained that needed to be removed because it was never served. The two male employees just smiled at one another condescendingly as if we were making an unreasonable complaint. Completely inept, immature, and disrespectful. No attempt to apologize for the mistake. The girl that rang us up at least said thank you, something we did not hear the entire time but was still unprofessional as she was joking and talking personal with the other staff members right in front of our face. I will never ever return and will not recommend it to others. It makes me sad as I try to support Vietnamese business as much as possible. But this restaurant was out of this world bad, they need to train their employees or hire staff with more experience in the service industry.

Mar 8, 2018
Great food. Their Pho is awesome. Their service not so much. I prefer to take out.

Apr 25, 2018
Nice place. Good service. Great food.

Dec 14, 2017
I love this restaurant! Awesome prices and great food. Depending on the day the service may not be as great as it should, but that's been rare for us. The pho here is great! Big portion of soup and the broth is great! I always get the #3. The best pho I've had and I've been across the country. Try it out if you're in GR!

Apr 6, 2018
The best Vietnamese in Grand Rapids. The marinade on their meat is so tasty!

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Opening Hours

Tue:10:30 am - 9 pm
Wed:10:30 am - 9 pm
Thu:10:30 am - 9 pm
Fri:10:30 am - 9 pm Open Today
Sat:10:30 am - 9 pm

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