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Chipotle Mexican Grill

Chipotle Mexican Grill

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3.7 Google Review
186 NJ-35, Eatontown, New Jersey, 07724, United States
(732) 389-5041 www.chipotle.com
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Google Reviews

Refresh Reviews 3.7


May 29, 2018
This location used to be OK but has experienced a precipitous decline in major areas: the quality of the food preparation, civility to guests and cleanliness (both of the food prep area and the dining area). Food prep is totally slipshod. You will be asked to repeat simple instructions repeatedly. Mistakes are frequently made in wrapping burritos or in the relative amounts of ingredients which not only render the food unappetizing but create a real mess for the patron in many cases. The staff on recent visits has exhibited overt hostility, particularly what appears to be the more senior managerial staff (e.g. the cashier). So much so that you literally feel like an idiot for voluntarily stepping into the store. Cleanliness is a real issue. The food prep area is littered with ingredients dropped on the surfaces from prior orders. Ingredients do not appear to be kept sufficiently fresh (meat appears dry; fajita veggies appear soggy and overheated). The dining area is not attended to frequently enough and you can expect to have to clean off your own table and chairs before you can sit down. Even so, overflowing trash and dirty floors diminish the experience. This is a real shame. The basic Chipotle product is very good (with the exception of chips - based on my experience, the entire chain has a problem with stale and soggy chips; they come that way >50% of the time). But this location has become badly mismanaged. Stay away.

May 12, 2018
This restaurant had so many employees (7 including cashier) working behind the counter today, yet I stood in line for the longest time I ever have. In addition, the cashier was too busy reorganizing the bags of chips to take my money, so I stood there waiting to pay for pretty much the same amount of time it took to make both of my orders. Disappointing experience.

Apr 27, 2018
Pretty good as far as Chipotle's go. Lots of seating. Staff is helpful. Food is good.

May 13, 2018
The food is good, the service is lacking. The ordering process is very chaotic, especially if you have more than one item to order!

May 1, 2018
Eating there is 5 stars. Ordering online and picking up is another story. I've never had my online order right once, and I've ordered online 5+ times.

INDUSTRY BLOGS

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Opening Hours

Mon:10:45 am - 10 pm
Tue:10:45 am - 10 pm
Wed:10:45 am - 10 pm
Thu:10:45 am - 10 pm
Fri:10:45 am - 10 pm Today
Sat:10:45 am - 10 pm

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