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Pizza Hut

Pizza Hut

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2.5 Google Review
16800 Chagrin Blvd, Shaker Heights, Ohio, 44120, United States
(216) 921-6771 www.pizzahut.com
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Google Reviews

Refresh Reviews 2.5


May 20, 2018
Staff wears NO GLOVES AT ALL. Absolutely disgusting. Workers look gross and uniforms are unclean. Not like pizza ingredients on their clothes but like they slept under a bridge in a shopping cart gross. I hope the owner does something about the sanitary handling habits of its workers. I didn’t ask for a manager because I figured it was one of them without gloves. Not to mention my order took forever and it was ready they just did not communicate with the cashier that it was put in the storage oven thing. Smh I would advise to go to another location.

May 23, 2018
Was in town and ordered from here. First were asked to pick up the food and called back like 10 minutes later and requested to have it delivered. Paid for the food by card and was told that the food was already out for delivery. Called several times and the line stayed busy. After 3 HOURS spoke to a man (who later said he was the manager) that said the order cancelled due to some discrepancy with my card and the payment did not go through and if it did to take it up with my bank. This was in March and I still have not been refunded or called back after several callback requests. I advised him I would be reaching out to corporate and he didn't care and now I see why, it's because Pizza Hut nor their upper management gives a damn about their customers. I was advised management has closed this out as resolved in their system.

May 12, 2018
Never order delivery, ordered online advised 20 to 30 minutes delivery time. It's well over 3 1/2 hrs late and still no pizza, called over an hour ago and was told that it cashed out and was out for delivery. Called back an hour later and have been on hold 20 minutes and was told the same thing. Placed back on hold, manager takes the call and states for my inconvenience he would give me a $10 credit. When asked how long for delivery, I was placed back on hold for 10 minutes and the told that the driver should be pulling up. When asked how I would be credited I was told when I purchase my next pizza!! What a JOKE, asked the manager where the corporate office was located he said "I don't know"... SERIOUSLY. ...

Jan 20, 2018
A bunch of idiots working at this location, seriously stay away. They will put you on hold for 20 minutes, they will mess up your order every single time, they have literally forgotten about me on the phone and I had to hangup after 30+ minutes of silence. I have tried this place like 5 times since it opened close to me and I love Pizza hut, and they have not gotten my order right 1 single time. I have waited 3 hours for Pizza's 2 times before. One time, for my pizza being Cold and 3 hours late, I got a coupon for another free pizza. When trying to redeem it, I got my usual order, and showed up to the store with my coupon, they of course couldn't take it, and said it wasn't ordered over the phone, I had to order it there. I didn't have time to wait around in their little Disgusting store for 30 minutes, so I just left. Never order from this place, I have never left a review on a restaurant or franchise before, and I have never felt nearly as strong as I do about this one. DO NOT ORDER FROM THIS PIZZA HUT!!!

Mar 23, 2018
Customer Service is Horrible..I Waited an Hour and Half for a Pizza I was told would take 25 min. (I walked in to order) A lot of Customers left out unsatisfied. And the No Refund Policy Is crazy. I should be able to get my Money Back if I'm NOT Satisfied with The Service and the Pizza Shaker location by the fire House.. VERY POOR SERVICE.. VERY BAD ATTITUDES🙁👎

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Opening Hours

Mon:11 am - 11 pm
Tue:11 am - 11 pm
Wed:11 am - 11 pm
Thu:11 am - 11 pm Open Today
Sat:11 am - 12 am

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