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Hartz Chicken Buffet

Hartz Chicken Buffet

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3.4 Google Review
210 1st St E, Humble, Texas, 77338, United States
(281) 446-0320 www.hartz-chicken.com
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Google Reviews

Refresh Reviews 3.4


May 6, 2018
Fish was cold hot wings was cold no sauce coating and the fixens was cold as well. No bread available and dining temp was hot no air conditioning going

Feb 5, 2018
I tried Hartz’s buffet today for first time. I must say that I was very disappointed. My 3 year old daughter was eating her macaroni and cheese and asked what is this? My fiancé looked at her plate and she had some type of insect( he said it was some type of spider) in her macaroni. We immediately reported it to the manager, she agreed to reimburse us for my daughters meal. I feel as if all of our meals should have been reimbursed because after that, I was ready to go. It’s safe to say we won’t be returning

Apr 29, 2018
I pulled into the drive-through at 6:40 and waited for 25 minutes in line. At 7:05 finally they answer and say that they are now closed even though I waited in line for almost half an hour.

Dec 8, 2017
After a long day of work I rushed to Hartz to purchase dinner for my family. I arrived in the drive through at 9:20pm. I was greeted with a “we’re closed” at the speaker. I pulled up to the drive through window and blew my horn to get the employees attention who was standing at the window. He then used a key to open the window to speak with me. I asked him why were they closed when their business hours clearly state that they close at 9:30pm? He then said “We sold out of everything” I asked him about the chicken that I could see displayed on the shelves as I pulled in. I was then told “mam we have no chicken” After feeling insulted by the manager refusal to service my children and I, I said ok and drove away from the window. I then pull up to the entrance to take pictures of the displayed chicken. The employees laughed and tounted me as I took pictures. This type of customer service should be prohibited. Any customer arriving before closing time should be allowed service. I gave them no reason to refuse my service, but because they didn’t want to they just didn’t. The manager Making false claims of “being sold out” validates my statement. This is a prime example of how businesses have failed to educate their employees about the value of customers and the how to provide basic service. If you have received this type of poor customer service at Hartz please contact cooperate. Until my matter is addressed properly I will not be patronizing this establishment.

Mar 20, 2018
The customer service was excellent and the food was good. The chicken could have been a little fresh

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Opening Hours

Mon:10:30 am - 9 pm
Tue:10:30 am - 9 pm
Wed:10:30 am - 9 pm
Thu:10:30 am - 9 pm
Fri:10:30 am - 9 pm
Sat:10:30 am - 9 pm Open Today

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