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Pei Wei

Pei Wei

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3.0 Google Review
12913 Galleria Cir #Suite 101, Bee Cave, Texas, 78738, United States
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Google Reviews

Refresh Reviews 3.0


Apr 17, 2018
Drove all the way from Steiner Ranch. Walked up and most of the tables were empty but was told it would be a 30 minute wait because they had too many to go orders. We ordered anyway. Then the ice tea was out. Several tables were not clean. It felt like no one was in charge or they were overwhelmed. Employees seemed to be really trying though. Once the food came, it was delicious.

May 5, 2018
diverse menu, tastes good when you can finally get it. This location has been perpetually understaffed so we have stopped going. We're talking 40-60min waits for wok food that should take 5 minutes

Mar 27, 2018
Great staff but there is not enough of them. Tried to call an order in but after 20 mins I gave up. Upon arriving at the store only a single person was in the dining room. One guy working the register, the phones, and the dining room. He was trying but just couldn’t do it. Fried rice was over cooked, soup pretty bad and food was cold by the time I walked out with it. Place appears to be going down hill fast. Last two visits were very similar. Very disappointing as I’ve gotten some really good food here in the past, but not lately.

Jan 4, 2018
Pick up the phone. I’ve spent over 20 minutes in aggregate in a matter of 2 days being put on hold when attempting to place an order (6 minutes, 10 minutes, 9 minutes). Never once have they picked up. I even drove to this location with my phone expecting a large crowd. Lo and behold, there were only 3 customers dining in and all the staff members ignoring the phone. When I confronted the manager about it on 1/4/2018 around 11:30am, they were apathetic about it. I’ve been dining at this location for over 7 years and have seen frequent managerial and staff changes, but never have I seen a crew so incompetent as this bunch. The portions sizes are always inconsistent, even for the exact same order placed on the exact same day.

Jan 29, 2018
They do not serve what you order, waitress despotic and with bad attitude. Also too expensive for the quality of food.

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Opening Hours

Mon:11 am - 9 pm
Tue:11 am - 9 pm
Wed:11 am - 9 pm
Thu:11 am - 9 pm
Fri:11 am - 10 pm
Sat:11 am - 10 pm

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