Marcello's Father and Son Restaurant - Restaurant - Chicago, IL - VerView
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Marcello's Father and Son Restaurant

Marcello's Father and Son Restaurant

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4.0 Google Review
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2475 N Milwaukee Ave, Chicago, Illinois, 60647, United States
(773) 252-2620 www.marcellos.com
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Google Reviews

Refresh Reviews 4.0
May 8, 2018
I've been coming to Father & Sons for over 35 years! Up until about 2015, it was my go-to place for pizza & chocolate cake, both for delivery & dine-in. The food was always good, hot & fresh, the prices were reasonable and service was always with a smile. Delivery was prompt & my order never wrong. But now, the staff are a bunch of gloomy, moody teenagers & young adults, who barely look at you when taking your order or serving you. They also wait until they're done with their non-business conversations w/ co-workers. The food is greasy & tastes as if it where sitting out the day before or old ingredients were used....and at triple the prices of what it once was. The deliveries started coming later & later. Now, it's to the point where they ceased delivery to my neighborhood because they closed down their Lincoln Park location (geez...wonder why!) and the reason given was - and I quote "we need to prioritize our delivery to that area." So basically what their staff was really saying was "the heck with our loyal clientele, we're gonna cater to the upscale hipsters...who are the VERY same folks that didn't patronize us in Lincoln Park in the FIRST place!!!" 😠 If not for the decadent & delicious chocolate mousse cake, this place would receive 1 star. What can I say...I'm overly generous, at times.
May 7, 2018
This place has been a favorite of mine for years. Can be on the pricy side but I felt it was worth it. Today I pick up a jalapeno pepperoni pizza and as I'm digging into my 3rd slice, I see a live ant crawling through the pizza. I immediately call them back to complain about it, and they basically say it's my fault because "they dont have aunts in their restaurant" Totally wrong way to go about it. I understand there are people out there just trying to come up on a free meal, but if you value your customers, you would give the benefit of doubt, not to mention see my long history of orders with you. They're on their way to retrieve the pizza to give me a refund. How petty and disrespectful towards a loyal customer. Not even an apology of any kind. Plenty of pizza places elsewhere to go to.
May 8, 2018
Absolutely the WORST pizza I have ever had. A waste of hard earned money. Then when I called to voice my opinion the “Manager” says they have never had a complaint about the taste of their food. Really? Then I guess I can’t read English. I would post a picture of this monstrosity, but I can’t and I’d hate to ruin anyone’s appetite.
May 18, 2018
Hadn't been here in 20yrs and the food and service was still great. Pizza is there fortay, but they have a good selection of food on the menu.
Feb 27, 2018
Had a super terrible experience for the first time ordering from here. And for those that say ordering out is different than sitting down, stow it; I know the differences. It was a horrible experience. Had to talk to the manager multiple times because the delivery driver was extremely late and had no idea where he was going apparently - even after we called telling him the address several times; order ended up getting to the apartment cold, burnt, and after 2 hours from ordering, which is totally unprofessional. Manager told us he would give us $20 off the next order - I inquired why would we order again from here based on this experience? And we will not. They did comp us the pizza, only after my boyfriend talked to the manager, not after talking with me. So disappointing.

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Opening Hours

Mon:11 am - 11 pm
Tue:11 am - 11 pm
Wed:11 am - 11 pm
Thu:11 am - 11 pm
Sat:11 am - 12 am Today

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