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CWF Flooring, Inc.

CWF Flooring, Inc.

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1.0 Google Review
1150 S Lake St, Los Angeles, California, 90006, United States
(213) 380-7655 www.cartwheelfactory.com
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Mar 20, 2018
If I could give a zero, I would. On CWF (Cartweel Flooring) Flooring's web site, the heavy duty 26 oz Dilour showed that the three colors that could be ordered were blue, brown and green (picture and description), In the drop-down, the options were blue, green or Walnut. I selected walnut, thinking that the drop-down was incorrect and that I would get brown. I sent the company a communication (it was a weekend and they were not answering their phone) via their site link stating the issue and telling them that I wanted brown. We also called them the following Monday to ensure that they knew we wanted brown, and would have cancelled the order if we found out it was going to be walnut, but again no answer. Three days later (still no email or phone communication from the company) we received the order at our house and it is Walnut. Two more emails and two more phone calls and they finally picked up. The only way that we can remediate the problem is to send the carpet tiles back, pay for shipping and also pay for a 20% restocking fee. The bottom line is that they take no responsibility for inaccuracies on their web site or their poor customer service. In this day and age, to find an online company that is this bad is surprising. I could not recommend them to anyone.

Dec 9, 2015
A year ago I paid extra to order 290 red tiles, but received the entire shipment in black (which was less expensive). I notified the company of the error, and agreed to a refund of the difference I paid extra for and they would ship me 50 red tiles at no cost. I did receive the 50 tiles, but I never received my refund. They have since stopped returning my calls and emails. To be clear, I was willing to pay extra for a certain color, but they sent me the standard cheaper black. I agreed to the 50 tiles at no cost and refund of the overages as a compromise, but I've gotten the short end of the stick twice. I understand things happen, but this company does not deliver what they promise, nor will they fix their errors. Buyer beware.

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