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The Home Depot

The Home Depot

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4.2 Google Review
1386 Carmia Way, Richmond, Virginia, 23236, United States
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Refresh Reviews 4.2


Jun 3, 2018
False information. Slow service. Bad experience. I called before arriving to the store concerning their wedding registry. The lady on the phone prior to my arrival told me they do have a wedding registry. Came to the store, they gave me 3sheets of paper from 'customers service' to write the UPC (12 digit numbers) and name of the items. They didn't have a gun. After choosing multiple items. Went back to the custom service desk and had to wait for them to manually enter all the items (very slow process). Then asked the lady how would my guest find my Registry Online? she said "I am not sure, I'm just going to print you the items and they can go to their local Home Depots to find the items." I asked if my guess would be able to find the items on the Home Depot website. She said "She didn't know" I have to call customer service to figure it out. Called customer service, spoke to Brandon. Brandon told me that Home Depot Don't do wedding registries. Mixed Answers. Waste of time. Not helpful. Slow process. Please get your facts straight before directing me and wasting my time. NO ONE'S FAULT BUT PLEASE UPDATE the Home Depot website for future Wedding Registries.

May 29, 2018
Vowed to never go to the major competitor again after many issues. I am learning where everything is in the store, otherwise they have all that I need at good prices. Employees are very helpful, more so than elsewhere. So far very pleased with the store.

Jul 29, 2018
Great selection of smart home products, the staff is very helpful. I also really liked the fact I didn't have to hunt anyone down to ask a question. There were enough employees walking around that I didn't feel abandoned in a big box store.

Jun 22, 2018
I went into Home Depot looking for Dowel rods and a small hanging basket bracket. I went into the garden section, but didn't find the bracket I was looking for, and the one that would have worked didn't have a price on it or on the display rack. Next I went into the lumber section and asked one of the employees where I might find a dowel rod. Looking at me he say, "a dowel rod?". I could tell by the look on his face he had no clue what I was talking about. I even told him they come in various sizes and are made of wood. He sent me to am aisle that did not have them. So I walked around a bit more and found them in the back of aisle 17. I think giving 3 stars was generous.

Sep 18, 2018
So upset. People were in there, just walking their dogs because it was wer outside. Dogs are an allergen. I kept having to run up aisles, and. By the time I got to my car, I was having an anaphylactic reaction. Very stressful and heart wrenching for my son.

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