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Cummins Sales and Service

Cummins Sales and Service

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3.4 Google Review
914 Cromwell Ave, Rocky Hill, Connecticut, 06067, United States
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Refresh Reviews 3.4


May 10, 2018
I'm not sure why I'm giving them 2 stars. They probably only deserve 1. But, I know the time at the shop wasn't completely all their fault. I took 1 1/2 days to do 6 hours of diagnostics. If I'm paying $149 per hour and they are open till 2300, why can't that 6 hours be done in the 1st day when they told me they would have truck in shop on the day I dropped it off. So, after 1 1/2 days of diagnostics, they contact my boss and he takes so long to decide what to do so by the time they order the parts, they come in not the next day but the following day. They install the 5 parts, and run diagnostics and needs another part. Order it and it comes the next day. Install it. Run diagnostics and it needs another part. Order it, comes next day and installs it. Runs diagnostics and it needs another part. My boss is levid at this point and tells them flash the computer and we are done. 9 days later I have my truck back and it's not completely fixed. Not saying it's all their fault but they are real slow to get the work done. I stayed at my brothers house in Farmington CT while it was in the shop. Only good thing about this ordeal. I won't use them again.

Jan 17, 2018
After being towed out of the middle lane of 84 this was the shop the company we lease the truck from said we have to take it too... This made me nervous at first. They took it in right away and started working on it. My company sent another truck, so I transferd my stuff to that one and left. Long story short (too late) the truck is less than 2 years old and under warranty. The problem was with a Ford part, not Cummings which Ford insisted was incorrect. They fought with Ford to the point where a Ford engineer came out to diagnose the problem, which the Cummings mechanic had already done the first or second day they had it. I was beyond impressed with the service I received from this shop!!!

Oct 4, 2017
Dino and Kevin were fantastic! Wonderful customer service. We were treated like people (not just a number) and our RV is now purring! Could not be happier! Thank you!

Apr 16, 2018
suck I never bring my truck There the charge me but never fix my truck

Feb 8, 2017
Great folks. Got my truck worked on (2/7/2017) in a great time and got down the road. But like everything else fix one problem and another occurs. But nothing to do on their part.

INDUSTRY BLOGS

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The Earliest Instances of Whiskey in World History

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Opening Hours

Mon:7 am - 11 pm
Tue:7 am - 11 pm
Wed:7 am - 11 pm Today
Thu:7 am - 11 pm
Fri:7 am - 11 pm

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