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AAA Hawaii

AAA Hawaii

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3.1 Google Review
1130 N Nimitz Hwy #suite a-170, Honolulu, Hawaii, 96817, United States
(808) 593-2221 www.aaa.com
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Apr 6, 2018
NEVER USE this dishonest RIP-OFF company AAA but always try to use your insurance or a private tow company because the service is horrible. Here's why, I called AAA and told ASKED the customer service representative, "f I paid for membership on the same day that i paid service if I could still use the service?"...and the representative told me "YES and to just pay online and call me back". Unfortunately, i learned that this was a lie that the rep told me after I paid my money!!!!!! THIS COMPANY IS HORRIBLE!!!! I was stuck on the freeway and signed up to an upgraded plus AAA service & payed $100 to get a tow off freeway to my destination. Then after I payed for my membership I was told that I had to wait 7 days to use the service which included a 100 mile tow. This company told me after receiving my membership payment that i can only get towed 5 miles but for free to a safe destination. Then i was told by the company that i have to pay another $35 dollars for using service on the first day! So I paid my last few dollars only because i was stuck on the freeway and then they told me that i have to wait 7 days to use the service and receive the 100 mile tow. So they only gave me a 5 mile tow but i was still stuck outside in my car after paying my $100 + $35. So they had me pay these fees but told me i had to wait 7 days. Therefore I was left stranded in my car!

Mar 2, 2018
Signed up for insurance from AAA not too long and the service was great and very helpful! Staff fought to make sure I had the best rates possible coming off from my previous insurance. They went far beyond what I expected. Highly Recommend them to anyone looking for auto insurance or any of the AAA services.

Apr 30, 2018
My son called AAA at 10:20pm for a tow and it is now 1:08am after I make 2 calls to AAA to get an answer_why is it taking soo long??? The response was they had to reroute and there's only 2 stations available??? This is a Ridiculous and Terrible excuse. My son received a text msg saying that the driver will reach him at 2:05am...It doesn't take 4hrs to get from point A to point B on Oahu between 10:20pm -2:05am I didn't want to rate even the 1star but had to just to leave a review of this horrible situation!

Aug 31, 2017
I've been a AAA membership for 11 years and never had a problem with them. I never really needed much, but they picked up the phone when I called. I moved to Hawaii and called 3x during daytime hours (to renew my membership) and no one picked up. I left a voicemail, no one returned the call. I tried to leave a voicemail in another mailbox and it was full. I called the 800 number and they said they had to route me back to Hawaii, even after I told them I called and no one answered. The person from the 800 number said they'd stay on the line with me to make sure someone picked up. Not only did they not stay on the line with me, but no one picked up at the Hawaii location and the phone automatically hung up when no one picked up. I guess I won't be renewing my membership, then.

Jul 1, 2017
AAA is the best!!! Never had a bad experience! Car wouldn't start and suspected a dead battery. They came within 30 minutes because they were going to dispatch for a replacement if charge did not work. Took them 10 minutes to diagnose and replace my dead battery. Pricing was good with free install. I am a loyal member and will be for a long time!

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