Done Right Fleet and Auto Repair

My wife had a great experience there today. Fast and friendly service. Will definitely return in the future.

I needed a car inspection and had to be close to the Grandview DMV. These guys did the most detailed inspection I ever had and I was very impressed with the owner Stephen's professionalism.

The worst service I have ever had. They had my service van for 3 days and still didn’t get the ac working.

Had my vehicle inspected here, they didn't seem to find all the issues, paid $300 And still have clicking noises that I went in with.

My opinion of this establishment changed dramatically yesterday. I've been taking my vehicles to Done Right for several years now, after they moved in just next door to my former employer. I'd always had a great experience there. And the two main techs that worked in the shop (Steve and I can't recall the other gentleman's name) were great guys who didn't try to oversell me or fill me full of nonsense. Bear in mind that I have done a lot of my own vehicle repair and maintenance for over a decade now. It just so happens that I'm busy with a move into a new residence, and it's just been too cold for me to want to dig around on a car. Especially since it's dark by the time I get home from work. Yesterday morning, I decided to check my oil, and noticed almost none on the dipstick. Quite a shock. My car usually uses just a bit. But no way near this much. I suspected a leak. So when I arrived at work, I placed a piece of cardboard under the vehicle to see if I could catch anything. An hour or two later, I had a single drop. Which told me all I needed to know. I had replaced both oil cooler lines and all cam seals myself about a year and a half ago. So I knew those shouldn't be leaking. That's when I called Done Right to see if they could help locate the leak. I dropped the car off at noon, and awaited their call. In comes the phone call, and I suspected they'd tell me that the turbo oil return line seal had deteriorated, or the supply line. Neither of which had been touched when I'd replaced other things. Boy was I wrong. They said that I had a leaky valve cover gasket. Apparently oil was all over the top of the valve cover (technically a cam cover on this car) and as a result, I'd need a new gasket (Technically, this car doesn't use a traditional gasket, and thus they very rarely fail) and I'd also need new plugs and wires on the front of the engine (The plug wires have boots that prevent any oil draining into the plug recesses, as these vehicles get a lot of oil on top of the cam cover sometimes, due to the finicky PCV system design. More on this later). Aside from all that, I replaced the plugs and wires myself recently. I got shot a quote for $900 plus. Of course, I didn't want to spend that much money. And had my doubts about the diagnosis. I got out of there paying $40-something for the diagnosis, and went to see if I could get a second opinion somewhere else. After the place I really trust couldn't get me in, I decided to head on home. I thought I might as well pop the hood while I've got a little daylight and investigate just where this oil was seeping between the head and cam cover. After looking around for about 30 seconds, I spotted the problem. Oil wasn't coming from a failed "gasket". A hose clamp that keeps the PCV hose from the oil trap attached to the top of the cam cover, thus venting gasses and oil back into the engine, had come loose. With the hose clamp loose, the hose had a small gap between it and its fitting, allowing oil to spray out while the engine was under pressure. I hadn't noticed the oil all over earlier, since when I'd left for work and added oil that morning, it was still dark outside. Either way, a quick 30 seconds with a flat head screwdriver fixed the leaky connection and saved me over $900. This "repair" on my part, makes me wonder if the tech actually did any investigation at all. Or just simply saw oil on top of the engine, and jumped to the first doomsday diagnosis he could come to, in hopes of catching a spider in his web. Had I been uninformed, and someone who didn't know their own vehicle, I may have fallen for it. Bear in mind that all my previous experiences with this place were good. They always went above and beyond to help me with issues. The guys that I used to see in the shop knew that I did a lot of my own work. They seemed like honest guys, so I don't think they would have tried to take me for a ride even if I didn't know what i was doing for the most part. But yesterday I didn't see one familiar face in the place. I'm not sure if the business has changed hands. or what.