McFarland's Mobile Mechanics

Excellent service. Excellent workmanship. Brice was my mechanic and did an amazing job working on my BMW X3. He even gave me some free advice and tips on extra easy work that could be done to the vehicle to make it even nicer. I was getting the car fixed to sell and its running so well now I'm not so sure if I want to sell it!

Very impressed! My sons car broke down and he had been saving up to have it fixed, with the fear that it was going to be than he could afford to have repairs done. He called McFarlands and they came out and fixed the issue and it was affordable!! Thank you for the timely and affordable repair! There are still good companies out there that also still believe in customer service!

What a refreshing business model. I actually met the guy working on my car. I am at my wits end with dealerships and even aftermarket shops keeping there mechanics hid! Not McFarland's. The tech...I think his name was Mark? came out and diagnosed my car as needing a starter. Gave me a quote, told me he could have it done today. He started fixing it and another guy 'maybe the part place?' brought him the part. He was done pretty fast and my car works again! Thank you guys! you have a customer for life.

Updated: I'm happy to update my review to a 4 star review due to the considerate and effective customer service I received after posting my initial 1 star review. The service I received after that point was 5 star, and the only reason I'm not giving 5 stars now is in reflection of my first interaction with this company. The person who prompted that low rating, however, doesn't appear to reflect the values and nature of this company. My second interaction showed McFarland's to be customer service oriented, prompt, patient, empathetic, and knowledgeable. I received effective service in my car and truly appreciated that they wanted to correct the negative experience I first had. Overall I'd use them again and recommend them to others. Prior: I scheduled an appointment with this company on Wednesday, with their earliest arrival being Friday. I was told my mechanic would arrive anytime between 3 and 5 and that I would get a call sometime before they arrived, likely when they were on their way. I did receive 2 calls but unfortunately they called the one time today when I wasn't able to answer. I returned their last call within 30 minutes (and still 15 minutes prior to 3pm, the window of time when they COULD arrive). They informed me that they'd already cancelled the appointment. There were no warning texts or emails, and when I set the appointment I was not told that they'd cancel almost immediately if you did not pick up the phone right away. Had I known this, I would have rearranged my schedule or called them before I knew I wasn't going to be available. I had waited a few days to give my business to McFarland because their business model sounded convenient, but from a dispatch and customer service standpoint, they're not convenient. They're apathetic to you as the customer. The man I spoke did offer another appointment time, the next day, but after thisI wasn't inclined to give them my business. More frustrating than this, his attitude was one of not caring at all. I understand many people flake on them, but I want one of them. Still, his strongest message was essentially that this was my fault for not calling back instantly even though I was unable to. I could understand this if I were hours late returning the call, if their had been a scheduled call time, or already within my appointment time, but I wasn't. Now I am half a week in without an working car. Had I towed my car to my usual shop, I very well could already have my car back and running. I can't comment on their service as mechanics. They may be quite good. If their attitude and service level that I experienced carry over, though, I'd be careful.

I installed a supercharger and was having a heck of a time getting my truck started, after the install. I called and scheduled an appointment for the next Sat Morning, Sam called and was there to help me out and 90 minutes later I was off an running. I could not be happier with the price and service of McFarlands! Thank You very much, would recommend these guys to anyone.