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X-Tile Inc

X-Tile Inc

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1.0 1 review
563 Queensway E, Mississauga, Ontario, L5A 3X6, Canada
(905) 949-8453 www.x-tile.net/site3b
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Nov 1, 2021

Dishonest merchant

I spent more than an hour on a Saturday when they prepared an order. The sales representative, Leticia, was not able to quote the delivery until Monday and suggested to pay the total then. On Monday she didn't call. When I called, she told me that her boss increased the price and thus they would not honor the conditions of their Saturday invoice #104599 (she still didn't know the delivery price). Thus, they reneged on a contract they voluntarily entered just a day ago. The invoice for new tiles stipulated that the tiles are sold AS-IS. When I asked to remove this, Leticia told me that that was their standard practice because "...the clients break the tiles when they arrive and then return them". Whatever merchandise you may like there, I suggest to avoid at any cost or as minimum understand the risks of dealing with a dishonest merchant - be ready that trey may renege on their contract obligations and that they do not guarantee the quality of their goods.

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May 25, 2018
Stuff is rude, disrespectful for the customers!! Try to squeeze you for every penny. Be aware they love getting paid in cash because if you pay with Visa they try to charge you additional 3%. One of their worker give us a little discount for the floor tiles. Manager was disgusting price with her told her you should not give them discount and after when I told him that was extremely rude. Final comment of Manager was I'm less valuable customers because I'm paying only $2,000 and different people paying 5000$. That place is only for money grab if you try get some negotiation or trying get better deal they treat you disrespectfully. The manager there it's thinking is better then customers so doesn't have to respect them. After yell to me and my wife don't come back here. My answer is even when that store is one store in that City I never go there again. Thanks of God the manager of the store was so greedy to chase me off from the store. Today I bought almost same tiles for all my bathroom for $850 instead of paying that store 2300$ :)

May 9, 2018
All staff are very helpful. Alex helped me and he was great with suggestions.

Jun 4, 2018
Great selection of tile and very helpful staff

Mar 26, 2018
good products but a pain to deal with. you can get samples BUT need cash (who carries cash???), otherwise, a single tile has a premium for less than box, cannot be returned, extra for credit card, etc. Comparesd to other places, NOTHING can be returned, even full unopened boxes..

May 19, 2017
“I went to the showroom at Signet. The place is small but had a great selection of tiles in stock which was different from Olympia tile, to where my contractor had sent me. I needed backsplash and kitchen floor tiles and the salesperson was very helpful and patient, even though I had no idea what I was looking for. I was able to purchase beautiful tiles that luckily were on clearance. My kitchen looks great!”

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Opening Hours

Mon:9:30 am - 6 pm Open Today
Tue:9:30 am - 6 pm
Wed:9:30 am - 6 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 5 pm
Sat:10 am - 5 pm

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