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Fancy Windows MFG Inc.

Fancy Windows MFG Inc.

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2.8 Google Review
12959 156 St NW, Edmonton, Alberta, T5V 0A2, Canada
(780) 452-6000 www.fancywindows.com
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Refresh Reviews 2.8


Jun 11, 2019
My windows were difficult to open and close. These are at my newly built house. Today John and his associate Jason came and fixed them all very efficiently. John is a great guy, very helpful. Explains all things so nicely and is master in his work. I appreciate him and his associate Jason.

Jun 25, 2019
The only reason they deserve two stars is because when we initially walked in there was a fantastic sales person who helped us and answered all of our questions about picking out a door. I believe his name was Steven. We also had great guys come over to fix our window in our newly built house. However we are stuck with Manny through our home builder and I’ve never met anyone more incompetent in my life. We initially picked our door in October. I have tried to contact him a number of times through both email and phone and he always said that he’d order our door and it should be in soon. When that didn’t work I resorted to the home builders to see if they could get the ball rolling. It is now June and we still don’t have the front door that we picked. I’m really tempted just to go to Home Depot because I’ve seen the exact same door on display there.

Apr 13, 2019
Installed new windows in new construction home,won't open & close without pushing from outside. After numerous attempt to reach out the sale manager & part-owner ,some hardware was change back in November 2018,Now in April 2019 same issue with the opening/closing. Extremely disappointed with the product & customer service. $20.000 appox. spent on the product. contacted the salesman again today,with the hope the someone can address the issue. I would think twice again buying their product,based on my experience.

Nov 30, 2018
Team team at Fancy Windows recently changed the windows at our building and did an amazing job. They went above and beyond. The windows and technicians were top notch!

Aug 7, 2018
Built a new home that used Fancy's windows. Their 3-panel windows have drainage issues. We had water overflowing from 2 window sills and down our walls after a thunderstorm. This resulted in external damage to the walls and baseboards and likely impacts the insulation and drywall. We complained and they promised to send a manager to the house to do some "testing". Two days later, they sent a serviceman who said he was told to see the issue not fix it. After seeing the issue he agreed to remove the middle panel, drill holes for drainage, and seal the window again. How this impacts the longterm quality of the windows remains to be seen. After another thunderstorm the windows seem okay but I'm concerned at their initial response and the quality of windows they are making. I hope they read this review and improve the quality of their 3-panel windows and improve their customer service. On the positive side the serviceman seemed very knowledgeable and was friendly.

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