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Jeld-Wen Windows & Doors United Collection

Jeld-Wen Windows & Doors United Collection

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2.4 Google Review
90 Stone Ridge Rd, Vaughan, Ontario, L4H 3G9, Canada
(905) 265-5700 www.jeld-wen.com/en-ca
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Feb 21, 2019
Poor customer service. On March 12, 2018 I contacted Lowes about a warranty claim with my sliding door. The blinds stopped working within the window. Took weeks for Lowes to get a response. When the right person at Jeldwen got in touch with me finally it was July. Was charged $150 for a service call. The glass was under warranty, but not the service to replace it. Door replaced January 17, 2019 (10 months after my call to Lowes). Requested a refund for the service fee of $150. As of Febrauary 15, 2019 I received my service fee refunded. Took almost a year and I had to ask and re-ask for a refund of the service fee. It wasn't offered.

Feb 13, 2019
We had 19 window panes replaced in a snowstorm yesterday. We live close to Stratford, Ontario. Unbelievably, to our surprise, Jeld Wen arrived on time as scheduled. It was a two man team, one an employee (who arrived from Guelph) and the other a subcontactor(who arrived from Beaverton about an hour later). Both were friendly, courteous and went about their job enthusiastically and diligently. Our new windows look great! Thank you Jeld Wen.

Oct 17, 2018
Had a cracked door frame for our sliding door that's been listed on our initial Tarion report since April 2016. Like everyone else, I wish I could give zero stars. The builder couldn't reach them, so I got the number and called myself. After several attempts over a couple weeks where I left my phone on hold for at least 45 minutes to get customer service, I dialed the sales extension, which picked up right away. Then they transferred me to CS and they picked up right away too (interesting...). I was told that the door we'd been waiting for was finally in and that they'd been trying to reach the builder for two weeks. It seems on top of bad service they're also okay with lying to customers. Anyway, I arranged for someone to be home and for the builder to be there to receive it because they tried to deliver a door that was the wrong size three months ago. Today I got a call that they didn't have the part (door) and that they'd have to cancel the delivery for tomorrow. Wait, so what door was in stock six days ago and what happened to it in the interim? Of course I was told she didn't know and a manager just told her to call. When I asked to speak to a manager I was put on hold for five minutes only to be told they were in a meeting and she'd leave a note the manager's desk. At this point I actually laughed and asked if I'd actually get a call back. As expected, no call. I tried calling back to give them the benefit of the doubt and got the office-is-closed message that hung up on me when I tried to leave a message. Tomorrow I'm reporting this company to Consumer Protection Ontario. Clearly I'm not the only one who is having these kinds of problems and it cannot be allowed to continue.

Mar 27, 2019
We have windows from this company installed in our brand new home. No insulation, cracks and air flow everywhere. When you call them about it, they will find all kind of excuses not to fix their own flaws. Avoid this company due to very poor quality of work and terrible customer service

Dec 16, 2018
Terrible service and product. They do not even communicate properly let alone stand behind their products. Like everyone here if I could give 0 stars I would!

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