Fenomax

Fenomax

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1.0 2 reviews
901 Boulevard Saint-Joseph, Gatineau, Québec, J8Z 1S8, Canada
(819) 600-9001 www.fenomax.com
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10 days ago

AVOID ON ALL COSTS!!!

AVOID ON ALL COSTS! They don't care about anything, don't respect deadlines, mistreat clients. I am so sorry I went to them. As soon as paid them the money, they forgot about me. One day after the agreed delivery date I called them to find out what was going on. The sales person IN Hull said he will have to check and he will call me back. Of course no one called me back even though I specifically asked mr. Champagne: "Please call me and let me know what was going on!" I called again and talked to someone else that told me that the factory received my order 2 weeks AFTER I paid the 60% in advance. I called again and find out that new delivery date was set ONE MONTH LATER. I asked for a refund last week on Thursday. He told me that he has to talk to his boss and he will call me back on Friday. Guess what? NO CALL!!! How is this company still in the market?? I paid him a visit today only to have a nervous breakdown.

Oct 10, 2018
Worst company to deal with. La pire compagnie que nous avons fait affaire avec. Fenestration de qualité moyenne au plus, mais prix plus chers que la compétition. Aucun esprit de gestion de projet, il faut leur courir après tout le temps, ils ne donnent pas de date fixe, et pas de feedback.... je recommande d'aller voir ailleurs, ne faites pas la même erreur que nous. Je ne commente pas encore sur la longévité du produit car les fenêtres ne sont pas installées après 4 mois d'arrêt d'installation due à la piètre qualité de leur produit. Mais j'ai peur.

Google Reviews

Reload 3.0


Dec 15, 2017
Proceed with caution. I had an 8-window project that was done end of October. 1 window had a crack so they agreed to replace it. After a few weeks of waiting I decided to call and came to the conclusion that they had probably forgotten to order the replacement window. Then when it came in they never called, but showed up one day without warning. Luckily I was home. Only 1 problem: it was the wrong size. About 3 weeks later they came to install the 2nd replacement window which was fine. Throughout this ordeal the biggest problem is that I felt there was no-one who was my main contact taking care of my issue. Emails and voice messages to my sales rep and the guy at the Hull warehouse were constantly ignored. Finally when I made contact to a nice lady at Mont-Laurier plant I finally felt that she was on top of things. Tks to Caroline for finally taking over and making it right. I give them 2 stars because they don't have a culture where they feel returning emails and phone calls to customers is important. I do like the windows though, so the product is fine. Hopefully someone is paying attention to this feedback and taking action.

9 months ago
Bon service à clientèle bon produits. Merci a tout l’equipe de fenomax continuer votre beau travail.

Oct 10, 2018
Worst company to deal with. La pire compagnie que nous avons fait affaire avec. Fenestration de qualité moyenne au plus, mais prix plus chers que la compétition. Aucun esprit de gestion de projet, il faut leur courir après tout le temps, ils ne donnent pas de date fixe, et pas de feedback.... je recommande d'aller voir ailleurs, ne faites pas la même erreur que nous. Je ne commente pas encore sur la longévité du produit car les fenêtres ne sont pas installées après 4 mois d'arrêt d'installation due à la piètre qualité de leur produit. Mais j'ai peur.

Feb 18, 2018
Meilleurs prix en ville. Bon gérant (personnalité) de magasin à Hull.

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Opening Hours

Mon:9 am - 5 pm
Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 4:30 pm
Sat:9 am - 12 pm

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