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Henderson Glass

Henderson Glass

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3.0 Google Review
18254 E 9 Mile Rd, Eastpointe, Michigan, 48021, United States
(586) 778-5161 www.hendersonglass.com
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Mar 16, 2018
Great experience. Went to Eastpoint store. Called around for best price, set up appointment at store. They did exactly what they said they would for exactly the price I was quoted (what more do you want?). I was told 2 hours - they called my cell at 2 hours 2 minutes! Windshield seems great.

Sep 6, 2017
Called on phone for quote and Bethany provided with excellent customer service & emailed this quote without any issues! Impressed so far!

Mar 8, 2017
Well so far I had to wait a week before they could make it to my home also like on here another man said they were late. Twenty mins into the replacement the guy came to my front door and told me now I have to bring it into the shop because he just broke my trim on my 96 mustang GT. Not to happy about having to wait around for parts and labor to be done I will never recommend this place to anyone.

Jan 25, 2017
Horrible customer service. I had Henderson glass in Eastpointe come out and replace my rear window that was broken due to theft. They gave me a window of arrival from 10a-12p and he showed up at 12:10p and it took him 2 hours to complete. Day wasted already, come to find out he damaged the trim around my window and told me he had to order the parts and I had to come in another day to have those parts replaced. So a few days later, I take off work and drive up there to have the parts HE damaged replaced. When I got there, half way through they came out saying they ordered half the wrong parts and I would have to come back another day and get them placed on again. while I was waiting to come back, half the trim they placed on their the second time started peeling off and for Weeks I was driving my Grand Cherokee with missing trim and peeling off parts. So I went there today and told them they could have my car for however long they needed to make sure it was perfect and nothing would happen again. She rudely only answered "ok" and never once apologized for the inconvenience this whole process has taken on me. When I went to pick up my car, she still never apologized, handed me my invoice and still never apologized or did anything to make it right and give me the customer experience that I was hoping Henderson Glass would give. Overall it was a horrible process and I wouldn't of minded it if the customer service was above and beyond like it should of been. She offered to take no money off the bill until I asked her what she was going to make up for the 3 time inconvenience they gave me. She rudely said we don't do that here and I already cost her enough in parts that "they" damaged so I have no clue why I was to blame for it. After pleading, she gave me $20 off a rudely said sorry for the inconvenience and I walked away. Just not the experience I was hoping to have.

Feb 22, 2016
If you need glass repair this is the place. I had work done for my sun porch and a new windshield for my car, both done very well, professional, good pricing, and quick.

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm Today
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:8 am - 1 pm

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