We hired two small men because we had used them for moves in the past and we were quite happy with them. This time was horrible. They arrived an hour late because of traffic but the two men who were working the job told my partner and myself they had a job the night before that was bigger than expected and they had to finish unpacking that load that morning. When they arrived they came with a small trailer on the back of the truck, if you are going to hire them make sure to get an actual truck. They spent a long time trying to fit everything in and couldn’t get everything. For the most part the two men moving were nice, the younger guy I believe is named Tyler was much stronger and did most of the move himself. We could see he was frustrated most of the time. We had two pick ups before the delivery. Due to the smaller trailer they said they would have to do a second pick up later but it would be on them at no cost. When we all arrived at the new house we had to leave to get our walk thru of the other house finished. While speaking to the movers that we were leaving and my mom was coming they became angry and stating payment had to be made or else they would have to pay for the move themselves. I stated my mom was on her way and will be paying them when they were done. Both movers were angry and I was getting there too but then it worked out once they realized that it would be ok. At the new house they walked thru the newly cleaned carpets with their dirty shoes and no booties which we later found out from their dispatcher that they are movers and don’t bring booties. The move was done October 31st and we were supposed to have the second delivery done by Friday at their cost. On Friday the younger delivery texted my brother to arrange pick up and delivery (I was at work and couldn’t be there) then later in the afternoon he texted back saying they couldn’t do it until Saturday. On Saturday we found out that there was no delivery men available and it would be picked up on Monday morning at 9am. Now on Sunday we received a call stating the delivery wasn’t at cost from them but we would be charged because the manager never agreed to them covering the cost. The dispatcher returned our call and I was actually always impressed by him and thought he was a very nice person to talk to until he started to yell at me on this phone call. He also said that the movers don’t mean anything and they are just grunt workers & only decisions made by the manager were valid. He said they were at the bottom which (as a boss of my business) is not a great thing to say about your employees or colleagues. He also got angry because he was calling me back on his day off with his three children in the car. At the end while I was just trying to get him to calm down he hung up on me. Looking forward to talking with the manager tomorrow in the afternoon. Hopefully he has a nicer temperament than the dispatcher.
Overall, our move cost over $700 and was incomplete. They showed up late and lied about why they were late. The truck trailer made for a longer move and did not fit everything. The second pick up is still not done and will cost us more even though we were told it was on them. Dealing with the dispatcher was great until he became angry & rude. The movers were doing the best they could but also had times of being rude. Yes, moving is stressful and that’s why you hire movers. This company was the favourite moving companies in my family. Now, I would not recommend them. They don’t treat you well and are very rude. They made the moving process extremely stressful.
Edited: My mom just told me that when she was here Tyler was on the phone with someone from their company who was telling him to tell us that the second move was on them.
November 8th: Manager will not contact us back. Reached out every day this week. Hoped to change our stars after speaking to the manager but he has decided not to contact us at all.
