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TLL Moving and Storage

TLL Moving and Storage

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1.0 2 reviews
11639 98 Ave, Surrey, British Columbia, V3V 2J1, Canada
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Jun 13, 2022

Look at reviews carefully before hiring them

The guys came in, complaining about how much stuff we had, took a lot of smoke breaks sometimes 2 at a.time, took 30 minutes to travel what is 10 minutes away, didn't fill the truck on the 1st load, began throwing things into the truck in the 2nd load, did a terrible job of loading it leaving.far too much stuff behind, they scratched the floor, stood on my boxspring w/wet muddy shoes to get the mattress off the already taken apart bed (of I don't need to and I'm short, they shouldn't need to either) tipped my printer despite the sign and my verbally saying not to, damaged property belonging to current landlord, damaged a lot of irreplaceable itmes, cracked my computer monitor, despite the sign that said to be extra careful & I had it wrapped w/nothing else on top, I don't know how other companies do it, but it would've been easier if they cleared a whole room at a time, not just little bits here and there, even if it's just to place stuff in the main room so I could do my job.

May 2, 2022

Unprofessional service and disgusting attitude of the owner

Cancelled last moment!!! Judging by many other reviews, it seems like a standard practice. We confirmed it three times by phone about moving today. We were assured by Thomas, all confirmed. Saturday morning, got a call truck is at maintenance and he is trying to sort it. 10:00 we called to find out what is happening, we got to know truck has some issues and Driver is in Kelowna. He can do moving day after for cheaper price. We had sales possession today so had to move out. Sunday was not the option. It was very unprofessional of him to cancel on us last moment. We ended up calling another company who very kindly accommodated us after calling 20+ companies. Though it costed us little more and I was happy to pay them as well. Just want to make everyone aware. I am sure the owner is going to answer this review as well coming up with his sobbing story just like any other comments. Everyone “DO NOT BOOK THEM”. Unprofessional. Made my day stressful which otherwise should have been smooth.

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Jun 23, 2018
Shipped a motorcycle from BC to ON. It was a good price, $900. Bike was supposed to arrive a week after I arrived, 2 weeks total. They messed up on scheduling, and didn't stop in my city. They drove east past it for other deliveries. Bike ended up doing a tour of southern ON without me! A few too many calls (call this guy, call that guy...) later it was dropped off a week late, after 10 pm, on a full 53' transport trailer on my residential street. The bike was not even inside the trailer, it was strapped down outside on a 5 foot extension. Driver would not let me inspect it's condition or unload until he took the rest of the payment. Then I had to inspect her in the dark with a flashlight to check for damage. Hindsight, for the stress, hassle, and waking up some neighbors I'd rather have paid a couple hundred more.

Jun 3, 2018
We needed a last minute move and we hired TLL Moving and Storage to help us out. They were very fast to help us over the phone and to get the job done. We told our friends to use them for their moves since we were so happy.

Apr 15, 2018
We needed a Local Residential Movers and was recommended by a friend to contact TLL Moving and Storage. They are a great company and we were so glad to have been introduced to them. The work was done fast and right and we were very happy.

Apr 14, 2018
DO NOT USE this company. Worst experience ever. Still have not been fully reimbursed for damages to our property. Our items showed up 3 days late, mattresses unwrapped and dirty dragged through mud, items broken, family heirloom piano dropped. We were devastated that we used this company. The delivery drivers were in such a rush to leave that they were literally throwing our fragile marked boxes in the house in their haste. If u read other Negative reviews they make excuses for themselves rather than making amends and trying to fix the issues with the clients. This is not the way to do business. Just use a company of repute so that your items arrive safely.

Jun 2, 2018
We heard from a friend that TLL Moving and Storage is a great company and so we decided to give them a try. We were very happy we went with them.

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Opening Hours

Mon:7 am - 8 pm
Tue:7 am - 8 pm
Wed:7 am - 8 pm
Thu:7 am - 8 pm
Fri:7 am - 8 pm
Sat:7 am - 8 pm

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