DHL Express ServicePoint

Alex in customer service was extremely friendly and courteous. Very articulate and efficient, he was assist me and resolve my issues stress free. Definitely nothing like the reviews ive seen about other employees he set the bench mark!

Today the driver failed to leave the package even though it was part of the instructions - no signature - he was sent a message from his supervisor after exactly 20 minutes telling the driver to turn around and leave the package and to send me a text message on my cell with ETA. Well... I called an hour later after hearing nothing, and I was told it will be delivered after the weekend, that the driver simply did not want to turn around!! Seriously, and on a Friday? When it's your mistake??? And I have had to pay customs twice before with them because they can't just come up with an efficient system. God. Can someone behind this company use their f**king head? You need help! Incompetent!

DHL is running quite the scam. I paid $30 shipping to get something from Japan valued at $100. But the shipping I paid DHL wasn’t enough for them apparently. They held my order until I paid an extra $48. They blamed customs because they were charged $6 by Canadian customs. So I had to go to Canadian Customs and pay that $6 to waive the DHL fee. Why would I pay an extra $42 dollars on top of what I’ve already paid them just so that they can go through customs. This is their job. What a scam. This specific location also gave me problems. I handed them the customs documents in person and the guy assured me that everything is good to go now and that I’d received the package the next day. A day later, I was told by DHL that they had no record of this and that I still owed money. So they made me email a copy of the document and wait another day. This company is a mess.

Can be very busy at times. The terminals for creating shipments are not very user friendly and are sometimes not working. The staff are always friendly and happy to help if they have the time

I knew my package was arriving today, so I stayed home in order to sign for my package. I signed up to receive a text alert when the driver was on their way. Didn't get a notification, but received an email around 4:30pm saying "sorry they missed me". I didn't even get a notice of delivery slip. I called immediately after receiving the email to get the driver to turn around and remedy his mistake, but instead they told me I had to pick it up the next day at a location 45 minutes away from my apartment. They said the best they could do is provide me with a gift card for $1.35 to remedy the complaint. Unacceptable, DHL. This isn't a first occurrence either. I knew this was going to happen as soon as I saw the company I was purchasing from was using DHL. Already vowed never to use DHL before from previous incidents. Didn't have a choice in this case. O star rating if I could.