Purolator

The staff is always so helpful and the place neat. Also their pickup and delivery services are good. Couriers are friendly when they come by.

The lady at the desk was quick and efficient. Oh and very friendly too. Recommended.

Staff are always friendly and helpful. Robert has been there for years! Will get your package sent quickly.

Today, I discovered that Purolator engages in unethical business practices, and as such I will not be using your services any longer. Though, I can't imagine the loss of my business is of much concern to purolator when I consider the company is willing to take advantage of its own customers. I'm referring to your policy stating that all weights of packages will be rounded UP (regardless of the decimal value). This in effect results to being charged for up to 0.9 lbs of material that literally does not exist, and therefore creates no additional costs for the company which could even begin to justify this policy on any moral grounds . I don't know if anyone at purolator has taken high school math, but that's not how rounding works. That's how greedy business practices work. Don't bother trying to explain or defend this policy; you will never convince me that in this day and age it is even inconvenient, let alone not feasible, to calculate the exact cost for the actual weight of an item. Or do the employees of purolator need classes in grade school arithmetic, as well? Either way, I probably shouldn't get so upset; after all, there are many other companies from which to choose.

I cannot understand why they don't ring the doorbell when they deliver the packages. This year I have had 3 packages delivered to me from Amazon, each of them worth hundreds of dollars. Each time they are delivered, I am home. And each time, I don't know that my valuable packages are just sitting on my porch for what might be hours. I discover them later when I leave the house or my room mate gets home. I understand that the drivers are busy. That they have a lot of packages and there is a lot of pressure on them. But they can ring the door bell. It takes less than a second. Nobody would be upset to hear the door be be rung and find no driver at the door waiting, but only a package. My neighbourhood has big problems with cars getting broken into. It's full of thieves, and they are getting used to seeing packages from Amazon just sitting on my step. Good delivery times, but please ring the doorbell! There's really no excuse.