Apple Express Courier Ltd

Leaving a review based on my one experience with this company. I tracked a package and the info stated it had been delivered the day before, but I did not have it. I called the 888 number to get a search started. The rep was apologetic and polite. He put me on hold and called the driver who made the delivery. He connected the driver and I, at which time the driver said he was absolutely positive that he dropped it off to my unit. He suddenly realized that he may have actually delivered it to the wrong unit (I live in a townhouse complex), and when I went over, it was indeed delivered to the wrong unit and I was able to retrieve it. Normally this might warrant a poor review, except for the fact that the driver made a visit to my unit personally a few days later to make sure that I had received my package. He was extremely apologetic and pleasant, and was genuinely concerned that I may have lost out on a $200 delivery. People make mistakes, and delivery drivers are especially busy over the holidays. The customer service I received was exemplary. Thank you Rod for your diligence to my situation!

Was expecting a package to come and they didn’t even attempt to contact me. Saw them and then they left and they brought the package back to their facility. I called them and they placed the blame on me. I was not impressed! Very unprofessional! Their delivery truck does not even say apple express it. It is an unmarked van! They deserve a ZERO!!!

They let me use their microwave. And suggested Ninja noodle as a great place to get take out

I just called in about a package I am waiting on because I noticed that last night, it wasn't out for delivery until 4:05 PM. It is being delivered to a business, so I wanted to request that it delivered before 5 pm. #1 - the agent I spoke to sounded absolutely miserable. #2 - I was told I could not make this request because they don't know what time a delivery will be made. - not even a request could be made, which blows my mind - so my package may be sent back to Landmark. No customer service what so ever. Wish I could leave 0 stars.

This company doesn’t know what they’re doing They were suppose to deliver over 20 packages in a shopping Center and they came without a way to bring the packages into the mall and took 2 hours to find us and was unable to find the receiving door. Then came back every hour to drop off more packages when everything should of come at once.