Purolator

I wish I could give them 0 stars, 1 star is a lot more than they deserve. This business and their customer service is a disappointment at every level. Let’s start with the delivery. I was home all day expecting the package. Sometime in the afternoon I heard the bell go off and by the time I walked up to open to the door there was a missed delivery notice waiting for me. Granted I’m not as young or spry as I used to be but I’d expect the delivery person to wait 10 seconds before rushing off to disappoint the next client. Guess I’ll just wait by the door next time. But no matter, things happen. I figured I could always go pick up the package. Little did I know their delivery centre is in the Middle of nowhere. For those without cars, please take a minute and contemplate all life choices that led you to use this company, I know I did. Fast forward to next day where I manage to make my way to Narnia in order to pick up my mail. The lady at the counter was nice enough to let me know I couldn’t pick up the package as it was in my wife’s name. We don’t have same last name but live in the same house, guess that wasn’t acceptable. She was nice enough to suggest I come back again with my wife to vouch for the package. Upon which she proceeded to let me know they were open till 4 on Saturday. So here I am, back again at 3 pm on a Saturday with an angry wife in tow. Only to discover their office shuts at 2. I don’t know if the woman was misinformed or just malicious. In retrospect I should have double checked the hours instead of taking the word of a purolator employee. I don’t think they can be expected to know such trivial details as hours of operations. Either way, don’t use Purolator. You’re better off using literally anyone. Even your drunken cousin who can’t tie his shoes laces is more competent and reliable than these geniuses.

Was told by Service Ontario Call Center to use Purolator as a courier to deliver some papers to a Government Office located in North Bay , Ontario , as the person mentioned that Purolator is their official courier. Anyway went to the location at Kipling Avenue to ship papers on June 27, 2019. Walked in and it looked like a ghost town. Approached the counter and asked the person behind it how long it takes to deliver some papers to North Bay, Ontario. She said, let me check. After checking she told me that there’s Next Day Delivery. I said Ok then I asked for forms to fill out. She said there’s no forms but she can do it for me in the computer. That was surprisingly odd but anyway I gave her my driver’s licence and the address to where was being shipped including postal code. She printed out shipping label and I noticed that postal code to the destination was wrong. She said that the system doesn’t allow her to put the postal code that was written in government papers and said that the system corrected it automatically. She insisted that the postal code that I originally gave was for Canada Post to use for P.O Box and the one that system shows is the correct one. I asked again to make sure that there is no mistake and she assured me that the package will be delivered. I agreed since I didn’t have much choice and paid for the service and left. Checked online the next day the status of the shipment and there was no information at all indicating that the shipment was delivered or whatever happened to it. On June 29, 2019 the system showed that the shipment is in Winnipeg, MB. Then there’s July 1, 2019 which is a holiday. And hopefully will be delivered July 2, 2019. Thanks so much for promising next day delivery, liars! Never had that experience with UPS. I highly recommend UPS

The store where I purchased 3 bar stools used Purolator for delivery (3 boxes of 3 Kg each). This so far has been the worse experience that I ever had with a shipping company. They came to my condo the first time, without letting me know they will deliver that day. Left me a "We missed you" note. I called them and reschedule the delivery two days after. The packages never left the warehouse that day. Called them again and reschedule for another day. Never came to my door, and flagged me as inaccessible (they had my phone on the system and didn't even bother in calling me). Two days wasted that I had to ask permission to work from home just to wait for them and receive the packages. I can't keep wasting time on this joke. Basically I'm gonna end up paying a cab to pick up the heavy boxes THEY are supposed to be DELIVERING to me. If I could, I would give them negative stars.

WORST DELIVERY SERVICE OUT THERE. I had a present for my husband that was guaranteed to arrive today and instead of them bringing it to me they took it 2 hours and 30 minutes from me and then told me oh oops it won't be here for another 3 days. If they are delivering your package dont expect it on time.

Edit: Changed rating in Apr 2019 because they have been much improved the last year. --- Old review: They didn't knock when I was home. They didn't even try. They just left a stealthy "We missed you!" delivery notice. Now I must travel to get my package. Thanks, Purolator!