Purolator

This location is a convenient walk from my primary residence. Street parking makes this a quick stop to pick up parcels as well– just make sure to have government issued photo ID and your Purolator package information ready to expedite your visit. Purolator has always provided me with great service, they usually deliver to my apartment door when I'm home and leave a detailed pick-up notice if I miss their arrival. Their online delivery tracking service is also very accurate. I've never had to spend more than 5 minutes when going to pick-up from this store.

I'm shocked they are still in business. Driver never called or buzzed or even left a note when I specifically paid extra for overnight delivery as I needed my documents this morning. I called customer service who tried to help but basically said the only way I would get my package quickly is to go pick it up myself from the facility near the airport (30 minute drive) or wait to pick it up at a closer Purolator location the next day. Summary: if you live in an apartment, your package will NOT be delivered.

I'm not specifically doing my review about the actual location but rather about the driver. The driver did not knock on the door or ring the door bell. My wife works from home and I had asked her to keep an eye out for an important package. Anyway the driver just left a notification tag instead of knocking or ringing the door bell.

The driver failed to be able to use the intercom system, did not leave a note to say they had been, luckily I got an email saying my item had been delivered. I had to call the vendor to find out where it had been delivered to, and they told me it was to this office location. Purolator do not attempt to redeliver, so I went to pick up my package on the following day and was not even told by the person at the desk that the exact same address had another delivery waiting to be picked up. This second package is food that needs to be kept cold and delivered within 48 hours, this is an order that has been sat there for 2 days already now, the office is now closed for the weekend so there goes our food order. I am so surprised that vendors are using Purolator to deliver their goods with all of the negative reviews.

Purolator is the worst delivery company and I hate it when companies ship their products using Purolator. The same thing happens every time: driver does not actually attempt to deliver package, I will be at home and rather than them actually trying to notify me the driver just leaves a claim tag for me. Then my package gets sent to this location where it sits in limbo and associates always seem to have a tough time finding it. And customer service? Yeah right... a lot of times they don't even answer the phone during regular working hours