The UPS Store

I have had some great and helpful interactions with UPS stores. Not this location! for whatever reason the owner is rude and extremely unhelpful. recently he has told me to do my shipping at the depot near the airport. They charge for tape to close a box, will push back and challenge customers wanting to pay with a credit card and not cash, and if you have 3 or more boxes of average size he does not want to deal with them and you will need to drive across the city to the depot. Do not use this location! Rude and terrible customer service!

Worst customer service ever! For business, I have stopped using UPS long time ago. I had to use UPS again because of a warranty return. This particular location charges for taping the waybill on the parcel!!! When I checked the status of the parcel after a week, I noticed that it has not been updated at all. I called this location and they claimed it was picked up. I called UPS help line and they said they don't see the parcel in the system and it may be lost and that I should file a case. I went back to this location to confirm that they have delivered the parcel for pick up they were reluctant to help, they suggested I call UPS. Alfred Lee Owner/Operator was the one who was not trying to help at all. In the middle of the conversation, he picked up the phone to help another client and made me wait!!! Unprofessional and rude!!! The worst customer service I have experienced. Avoid this location like a PLAGUE!!!

Very pleasant place to do business. Good service👍

Won't honor online UPS shipping quote. In person cost is about 50% higher. Employee tells me that UPS and The UPS Store are entirely different companies, brands, and pricing. I don't know if that's true but I know I had a bad experience.

I've just visited this store (UPS) this week in December for small order and walked in to see what services this store offers. I have learned that the new owner took over the business and staff has been changed, too. To me, the location is great and the new staff and owner seem very friendly and tried to understand my needs albeit it would be premature to say anything about the quality of their services as it is just taken over. Staff is very vigilant and meticulous dealing with the details of the order. Recommend this store at least for now.