Purolator Freight

The worst delivery service period. Ordering through amazon prime I've had the bad luck of purolator attempting and failing to deliver a simple package, multiple times. They don't call on arrival, so if you live in an apartment as I do, you're out of luck. I just ordered a package earlier this week and it was scheduled for delivery, knowing it was by a garbage company like purolator that doesn't call on arrival the only way for me to get my package was to wait in the lobby for the delivery truck to appear, I started my watch at 9:30 am and my tracking information said the package will arrive by 9:00 pm, so there a 12 hour period where your package can come at any time with no email notification except them emailing you and saying "Sorry we missed you. Purolator tried to deliver your package today but didn't want to leave it unattended." Please look for a notice of attempted delivery or contact Purolator for the next steps." Anyways I was sitting in the lobby watching youtube on my phone it had been around 3 hours, I had a clear view of the street and front door, for 3 hours I sat there and waited for my package, for 3 hours I watched cars go by, until I saw a purolator truck speed by, the only purolator truck that had passed my building in 3 hours, then I get an email saying there was an attempted delivery. Absolute trash service, I immediately called purolator and gave them my tracking number, and they kept cutting me off while I as trying to explain the situation with "Is there a buzzer? does the driver need a pass code to get in? Do you want to reschedule for delivery?" and more stupid questions that if the driver even attempted to deliver my package, he would have found these out. For the record, my building is open to the public until 7 pm then you need a key card, the driver didn't even slow down, he just passed by. Literally minutes after the "attempted delivery" I called and asked for a reschedule and the earliest they can reschedule is tomorrow, the driver is at most 5 minutes away from when I called. 1 star is still too generous for this absolute joke of a company, laziest drivers I've ever seen, I pray to all the gods to end this company and their antiquated non call on arrival, pass my building without even stopping, cut me off while im trying to calmly explain the situation with DO YOU WANT YOUR PACKAGE DELIVERED? DO YOU WANT TO RESCHEDULE? DO YOU WANT TO WASTE 3 FlippING HOURS WAITING FOR A PIECE OF SHstT DRIVER TO WASTE MY GOD DAMN TIME, Flip PUROLATOR AND Flip THAT DRIVER! Cant even swear in my own review, all the shist are SHI and then a T, Flipping is FUC and then a K.

Delivery was marked "Shipment delivered at: RECEPTION". But it wasn't delivered, and it's a house, there is no "reception" nor anything near my house that has a reception. When I call customer service, I'm told that the delivery person "left it at the back entrance". My house does not have a back entrance. The "resolution" of the case being escalated with Purolator was simply to re-state the driver's claim and tell me the case is closed. No accountability whatsoever. I've had to open claims with the merchants to have items resent. They didn't sound surprised by this outcome with this courier at all and assured me they'd file complaints from their end as well. Purolator didn't even try, not even a little bit.

Today, I discovered that Purolator engages in unethical business practices, and as such I will not be using your services any longer. Though, I can't imagine the loss of my business is of much concern to purolator when I consider the company is willing to take advantage of its own customers. I'm referring to your policy stating that all weights of packages will be rounded UP (regardless of the decimal value). This in effect results to being charged for up to 0.9 lbs of material that literally does not exist, and therefore creates no additional costs for the company which could even begin to justify this policy on any moral grounds . I don't know if anyone at purolator has taken high school math, but that's not how rounding works. That's how greedy business practices work. Don't bother trying to explain or defend this policy; you will never convince me that in this day and age it is even inconvenient, let alone not feasible, to calculate the exact cost for the actual weight of an item. Or do the employees of purolator need classes in grade school arithmetic, as well? Either way, I probably shouldn't get so upset; after all, there are many other companies from which to choose.

As others claim, they don't even attempt to contact you to say they have a package for you. Who knows if they were even at the residence. But my packages always end up in lingo or at the warehouse to go pick up which is super inconvenient. Just brutal. They need to figure it out. Been this way for the past few years.

Purolator is the WORST. Do not use their service unless you have to. We dont and we tell EVERYONE we know to do the same. (I will not contact your customer care email, since I have done this in the past and almost half a year later, never got a reply after being told my complaint was being sent to management. So dont ask)