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The UPS Store

The UPS Store

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3.8 Google Review
3-9899 112 Ave, Grande Prairie, Alberta, T8V 7T2, Canada
(780) 402-2770 theupsstore.ca/289
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Google Reviews

Refresh Reviews 3.8


Mar 25, 2022
I would personally give them a higher review if I could! Second time dealing with the store and their amazing crew for my printing needs. They went above and beyond for me, both times, and took the time to provide me with the best experience and quality of product! Will be returning for any other printing or shipping/mailing services that I need! Highly recommend, great customer service, friendly atmosphere, and great quality!

Sep 16, 2022
If I could give a lower review I would. Absolutely horrendous service. Save your time and go to Staples instead, where they will talk to you nicely and make sure you're happy with your product. I'm really disheartened to have to write this, given that the service last year was great. I ordered invitations yesterday and called to make sure they'd be done for today. The lady was friendly and offered to get them ready for print for an extra fee. I left her my number in case there were any issues. I received an email in the morning, stating they were ready. I informed Danielle that I wouldn't be able to pickup till after work around 5pm. Given the construction I reached there for 5:06pm. I was greeted by Danielle in the most disdainful way. She mentioned to me she had the chills and wanted to leave earlier but she waited for me. She then handed me the invitations and told me my total of 12.60. I looked over the invites and noticed they were very grainy, and the text was almost ineligible. When I asked her about it, her response was, "it's my fault you sent me the file, and it was huge so I had to resize it." So I asked her what exactly was wrong with it and she said the file was only 72. And so I asked 72 what? And then she told me to just Google it and find out. And I asked again is 72 the pixels? She said it's the resolution and I need upwards of 300 or 600. So I asked if I got it fixed if there would be chance of having them done by Monday. She said, "well I'm sick so definitely not tomorrow but maybe Monday." So I said, " I'd be happy to pay something for these invites so you didn't waste your time, but I'm not happy with them so I'd like them redone." So then she cancels the transaction and then rings it up again for $12.60. So I ask her, "you're charging me full price? I don't want these". Then she gets super snippy with me and says I'm not arguing with you, if you don't take them I'm throwing them out, and she grabs them and throws them out. Then she says you can take your business elsewhere and proceeds to close up. All this while my 7 year old was right there with me. I am not at all happy with the lack of service I received and warn others, take your business elsewhere.

Sep 14, 2022
This place used to be friendly. But they have this lady working here who's rude and tells you to do this and that and wasn't clear of what she was saying. So unprofessional and I could tell the person she was training was so uncomfortable. I'd give it a 5/5 but I am unhappy of the service because of how rude she was and her poor instructions.

Dec 6, 2021
I recently had a large, unusual order that I had to have shipped from Grande Prairie for my business. Never having worked with the folks at Store 289 before, I didn't know what to expect. I have used UPS stores before for my shipping needs and always had satisfactory results. I reached out to the store and was placed in contact with the owner, Danielle. I explained that I needed to ship 42, seven-pound, fragile pieces of electronic equipment internationally, on a deadline. Danielle managed this task from start to finish and exceeded my expectations in every way. Danielle and her staff have earned my admiration and my highest praise for a job well-done. I would not hesitate to recommend these folks for all of your shipping needs.

Jul 2, 2022
Whatever Delivery service used by UPS in Grande Prairie does not respond to phone calls or messages it’s been almost two weeks trying to recover a package sent to me by UPS I went into the store and they have no record of the package. This is literally the worst delivery service company I have ever dealt with.

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Opening Hours

Mon:9 am - 6:30 pm
Tue:9 am - 6:30 pm
Wed:9 am - 6:30 pm
Thu:9 am - 6:30 pm
Fri:9 am - 6:30 pm

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