Purolator

I am very please with Purolator. As their estimated time for delivery wasn’t for another 4 days. But it arrived 4 days earlier than expected. I was kind of skeptical if it was either gonna arrive early but I didn’t want to have my hopes up because out of their bad reputation I was expecting it to be couple days late as I read some bad reviews. But I was surprised as they did deliver couple days earlier than expected. Thank you Purolator for the fast delivery!

Staff were very friendly and accommodating in all cases.. However, the back end of the service needs some serious work. The story begins: I was notified on Amazon of an attempted delivery for my package. (1) However, there was no delivery slip left at my residence in West Van. (2) I waited on the line for literally 1 hour to talk to a rep to find out where my package went and was notified that it was available for pickup in Burnaby. (3) I went to the Burnaby office only to be notified that my package was actually at the Lonsdale location. (4) Upon arrival to the Lonsdale location, there was a massive line of customers ahead, although the wait time for its size was reasonable at around 10 minutes. (5) Greeted by the rep who managed to quickly find ONE out of TWO of my packages tied to the Amazon order. The tracking number provided was tied to only ONE of my items. It wasn't until I pulled up my order on Amazon to find that there was another tracking number associated with my order, to which the rep went and found it. Long story short, this process was extremely inconvenient, inefficient, and time consuming. To iterate, all the staff were very friendly and helpful however, the back end management needs serious review. With this volume of negative reviews and experiences, Purolator puts itself at serious risk of deterring current, and would be customers to its competitors. For your sake I highly suggest you guys do a broad assessment on your operational efficiency and management.

Ordered two items off amazon never had them delivered. FedX or Canada post always deliver my packages in 2 day. Will never use this company again!

I actually don't know of a single person who's had a positive experience with Purolator. They have decided to stop delivery to my area (saying it's unserviceable, thoughI live half an hour outside downtown Vancouver) and now when I order from Amazon I just cross my fingers and hope Purolator isn't the chosen delivery service, because if it is, I have to drive to pick up my item, which negates the whole convenience of ordering on Amazon. I don't understand why this ragingly incompetent company is still in business.

Always only one person works... Nice big store but you have to wait everyone since service is one at a time...