Purolator

Complete joke of a company. Of the 5 different times a package was supposed to come through Purolator, each time I've gotten a notice saying that an attempt was made when there was clearly no such attempt. There has never once been a missed call from the buzzer on the front of our building, there has never once even been a notice left. Not. Once. The only notification that a delivery was "attempted" was via Amazon. Every time I contact customer service they just claim that they 'have no idea why the driver didn't leave a notice' and they'll file my complaint, but nothing ever changes. I'm convinced that Purolator exists just to give people something to hate more than the postal service.

Worst courier there ever existed! They never try to deliver... I work from a home office and every time Purolator claims they "attempt a delivery", I am sure I was available at the address. There has never been a physical notice or sticker left at the address and the notices of their unsuccessful attempt have been emailed by the suppliers. I believe, it is not random or coincidental, it's their business model. Purolator does business in bad faith and there should be lawsuits against them to protect the customers from them.

Failed to deliver, set the status to "delivered", took the delivery fee and generally tried to just forget about it. There's never any notice, and they never even bothered to contact me in any way to notify me. In the good old days couriers were supposed to call the recipient if they couldn't reach them at the time of delivery to re-schedule, but never mind that today! When I contacted the seller 1 week after the designated delivery date, they told me Purolator asked me to pick the package up myself (even though I was kept completely in the dark the entire time). See, my buzzer is linked to my phone, so whenever someone rings it there will be an incoming call record on my phone. But clearly you guys was never here to deliver it. Why bother to have a carrier business if you've never intended to deliver in the first place??

Horrible service. If you have any deliveries to an apartment unit, DO NOT go with this company. The delivery service doesn't have company phone numbers and can't call customers to facilitate pickups for whatever reason. I've tried 3 times to get my package delivered and they don't even notify if they're nearby. Instead they left a notice without even attempting to get in contact. If you have any heavy package try to have it delivered to a canada post office instead.

I don't get the feeling the Purolator drivers actually ring door bells or buzzers. They just stick the "notification sticker" on your door and run. Today (and this is not the first time), I was home all day but somehow the driver failed to ring my buzzer number which was clearly in the address. Very frustrating. I will also contact the shipper and request they use any shipper other than Purolator. I'd say they actually attempt delivery less that 10% of time. Avoid them if you can. Based on the other reviews it sounds like I'll have long wait to pickup my package from their depot too. No surprise really since most of the packages wind up there!