I've been trying to get to a UPS store for over a week now to mail off some returns and I FINALLY managed to fit it into my schedule... or so I thought. I was thrilled to find a UPS store not too far off my route that was open until 6 PM... I got there at 5:52 PM and it was already closed, all locked up and no one in sight!!! At first I thought it was possible Google had the hours listed incorrectly until I checked the door... yup, open til 6! Maybe it's just me, but if you're open til 6, you should BE OPEN til 6.. or at least 5:58! Then again maybe it was a blessing. I didn't read the other reviews until now and truthfully I'm a little relieved this location has a horrible work ethic and was unavailable for me to trust them with actually shipping my returns... I'm not an expert on franchises by any means, but maybe UPS should consider terminating this franchise agreement. It definitely doesn't appear to be doing a satisfactory job of representing the company/brand.